topic Re: Porting Issue in Network

Porting Issue

craigp_96 — Wed, 14 Feb 2024 18:31:58 GMT

I am a new customer to Three from EE and decided to transfer my existing number over, unfortunately the port seems to haven't worked properly i can send calls, texts and use data but when trying to call my number i get "sorry this number is not recognised" and no texts come through

Any assistance would be much appreciated

Re: Porting Issue

Ocorton — Wed, 14 Feb 2024 22:51:57 GMT

I’m having the exact same problem. Should have transferred from EE today. I can send texts, make calls and use data, but can’t receive text and also get ‘number not recognised’ message when trying to call my number 😕

Contacted Three customer services and they told me not to worry, it will sort itself out later today….it hasn’t.

Re: Porting Issue

MZone — Thu, 15 Feb 2024 09:43:14 GMT

Try messaging them on Social Media. Usually get a better response.

Re: Porting Issue

RickyP — Thu, 15 Feb 2024 16:03:37 GMT

I had the same issue but it sorted itself 48 hours after port was scheduled. I'm receiving both calls and texts now.

Re: Porting Issue

JonathanB — Wed, 21 Feb 2024 09:42:41 GMT

Hi @Ocorton,

It looks like most customers reporting similar issues had their ports complete the next day, was this resolved for you too?

Thanks,
Jonathan

Re: Porting Issue

Nizam — Thu, 22 Feb 2024 11:52:56 GMT

Hello,

I'm having porting issues, I put the request in on 13th Feb and was told it will be 14th Feb for the transfer, nothings happened, I've contacted live chat and 333 and they keep saying tomorrow and tomorrow and tomorrow but it never comes. I desperately need the number switching over, any chance you can help?

Thanks

Nizam