topic Re: Go Roam Around the World in Network

Go Roam Around the World

Anonymous — Sat, 13 Jan 2024 21:23:36 GMT

In Go Roam Around the World destinations outside of Europe (USA, Australia, Hong Kong etc) Three customers cannot call numbers in the country they are in, without being charged £1.40 per minute.

These types of calls aren't included in the £5 daily charge.

Why is this?

EE, o2 and Vodafone allow all their customers to call numbers in the (non-European) country they are visiting.

When will Three allow this?

Re: Go Roam Around the World

sc1999 — Sat, 13 Jan 2024 21:29:44 GMT

One answer is money, money, money. Another is it depends on what deal they have negotiated with local carriers.

Re: Go Roam Around the World

JonathanB — Mon, 15 Jan 2024 10:38:27 GMT

Hi @Anonymous,

We'll pass your feedback on. Roaming agreements have a commercial cost to Three so we have to make the difficult decisions on what usage is covered by the daily charges. Go Roam has always been intended to allow you to use the service as you would at home, so international calls aren't currently covered by this, as they wouldn't be in the UK either. We do cover European calls whilst in Go Roam in Europe destinations though.

Thanks,
Jonathan

Re: Go Roam Around the World

Stephennoel — Tue, 05 Mar 2024 12:29:26 GMT

I have the same issue in that i am unable to call landline numbers in Jersey Channel Islands which is classed as part of Great Britain why are these numbers being blocked

Re: Go Roam Around the World

JonathanB — Wed, 06 Mar 2024 13:35:51 GMT

Hi @Stephennoel,

Are we talking about using a UK Three line whilst you're in Jersey, or making a call from the UK to a Jersey phone number? When you say blocked, are you unable to make calls to Jersey numbers, or as the original poster described are you questioning why these numbers are chargeable?

I appreciate where you're coming from but the Channel Islands aren't part of Great Britain, they're defined as a crown dependency, so they're legally distinct and have their own networks. But not to get sidetracked here, if you can clarify what's happening in a bit more detail, I'll do my best to help.

Thanks,
Jonathan