topic Re: Used to have the free 200M data sim but it stopped without notification? in Network

Used to have the free 200M data sim but it stopped without notification?

pwalk — Fri, 10 Nov 2023 10:19:29 GMT

For the last couple of years, I've had an active free 200MB monthly data sim.
Recently after the online account and app has been updated, I couldn't see my allowance or refresh date. The SIM continued working fine (data and incoming calls as well).

I chatted to support and the agent appeared a bit clueless and claiming this has stopped. I didn't see how this could have been stopped since it was working fine and I haven't heard anything about it from Three. When I confirmed that I can still use data on it (while roaming as well, as it used to), the agent's reply was basically "that's great".

After coming off the chat, it has suddenly stopped.
Now, I understand that the service might have stopped and it was a free service, but to cut it off just like that, without notification and after chatting to support who didn't appear to know abut it, is strange to say the least. For all purposes, this was a normal working SIM from Three, albeit for data only. I'm sure something's wrong here?

Re: Used to have the free 200M data sim but it stopped without notification?

Anonymous — Fri, 10 Nov 2023 11:23:12 GMT

Unless Three are not going to honour their promise, your free Data allowance should continue to be available.

From 23 May 2022, we removed our Free 200MB offer from MBB PAYG Data Reward plans and no longer accept any new registrations. Note: Customers who have registered already will continue to receive the 200MB every month for life and the following information is still applicable.

https://www.three.co.uk/support/mobile-broadband/getting-started/about-pay-as-you-go-mobile-broadband

Re: Used to have the free 200M data sim but it stopped without notification?

pwalk — Fri, 10 Nov 2023 11:58:59 GMT

@Anonymous Thanks, I will look into it then.

Re: Used to have the free 200M data sim but it stopped without notification?

Anonymous — Mon, 13 Nov 2023 10:09:16 GMT

New information regarding the Data Reward Plan

https://forums.moneysavingexpert.com/discussion/6483789/three-data-reward-sim-changes

Re: Used to have the free 200M data sim but it stopped without notification?

pwalk — Mon, 13 Nov 2023 10:33:14 GMT

@Anonymous Thanks. I've just come off the chat with them and they keep saying it's discontinued, they've disconnected it for everyone after the upgrade, "sorry for inconvenience".
Which direclty contradicts what Three said before. From the discussion you posted, it seems to be working for some and not for others. I'm confused.
Is there anyone from Three we can tag here who can confirm what's going on with this?

Re: Used to have the free 200M data sim but it stopped without notification?

Anonymous — Mon, 13 Nov 2023 10:33:46 GMT

My experience is that the 200MB monthly allowance is also discontinued. Your account received a one-time 100MB Starter Data Pack but once that is used, you will need to purchase a Data Pack.

Re: Used to have the free 200M data sim but it stopped without notification?

pwalk — Mon, 13 Nov 2023 10:40:31 GMT

In other words, Three went back on their promise. And without letting people know.
I don't think I can trust a company like that.

Re: Used to have the free 200M data sim but it stopped without notification?

Anonymous — Mon, 13 Nov 2023 10:40:47 GMT

Yes, precisely.

Re: Used to have the free 200M data sim but it stopped without notification?

pwalk — Mon, 13 Nov 2023 11:17:42 GMT

I will tag @JohnM here who perhaps can comment and let us know what's the deal with this once and for all.

Re: Used to have the free 200M data sim but it stopped without notification?

JonathanB — Tue, 14 Nov 2023 10:07:45 GMT

Hi @pwalk,

We'll check into this and let you know what's happened. As has been noted already we stopped taking new registrations for this offer on 23 May 2022, but I'm not currently aware of any update where we've withdrawn this offer for customers that were receiving this. I'll get this clarified and let you know.

@Anonymous I'm not clear from your posts do you also have a PAYG SIM that was registered for the free 200MB per month?

Thanks,
Jonathan

Re: Used to have the free 200M data sim but it stopped without notification?

Anonymous — Tue, 14 Nov 2023 11:03:30 GMT

Hello Jonathan,
Thank you for your reply. Yes, we have 6 Mobile Broadband Data Reward SIMs in the family for several years, and all have had their Data Reward benefits (200MB free monthly allowance, 3p/min call rate, etc) replaced with the regular Mobile Broadband tariff (no free allowance after a 100MB Starter Pack, 35p/min call rate) after the Three system update app re-registration.

Re: Used to have the free 200M data sim but it stopped without notification?

pwalk — Wed, 15 Nov 2023 11:27:05 GMT

Hi @JonathanB ,

Do you have any update on this please?

Re: Used to have the free 200M data sim but it stopped without notification?

JonathanB — Thu, 16 Nov 2023 12:24:43 GMT

Hi @pwalk,

Sorry not yet, but I will update you as soon as I have any news.

Thanks,
Jonathan

Re: Used to have the free 200M data sim but it stopped without notification?

JohnM — Thu, 16 Nov 2023 14:34:51 GMT

Hey @pwalk

This isn't ideal!

I have sent you over a PM with a direct link to one of our colleagues who can look into this further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: Used to have the free 200M data sim but it stopped without notification?

JohnM — Thu, 16 Nov 2023 14:36:25 GMT

@pwalk,

I have popped over a PM to your inbox if can check it out and follow the link 🙂

John M

Re: Used to have the free 200M data sim but it stopped without notification?

JohnM — Thu, 16 Nov 2023 14:40:07 GMT

Hello @Anonymous,

Lets get this looked at!

I have dropped you a PM with a direct link to our colleagues who can look into this more.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: Used to have the free 200M data sim but it stopped without notification?

JonathanB — Thu, 16 Nov 2023 14:47:08 GMT

Hi @pwalk, @Anonymous,

Thanks for your patience, we'd like to take a closer look into your accounts so @JohnM has sent you some info by PM to get you in touch with some colleagues who will gather some account info to help with the investigation.

Thanks,
Jonathan

Re: Used to have the free 200M data sim but it stopped without notification?

Pleske — Thu, 16 Nov 2023 17:31:37 GMT

Hi @JonathanB , @JohnM

I have the same issue and I'm sure other users do too. Please can you keep this post updated with any outcomes from your investigations?

Re: Used to have the free 200M data sim but it stopped without notification?

Anonymous — Thu, 16 Nov 2023 18:38:09 GMT

A customer service agent is investigating the issue and will update me via email. I'll report back for you and others affected.

Re: Used to have the free 200M data sim but it stopped without notification?

Anonymous — Thu, 16 Nov 2023 18:40:08 GMT

I appreciate your help John M