topic Re: Adult content filter not disabling after it got auto renabled 1 year after me turning it off in Network

Adult content filter not disabling after it got auto renabled 1 year after me turning it off

choccy1234 — Sat, 30 Mar 2024 01:26:54 GMT

A year ago I disabled the adult content filter for my Three broadband but it seems the adult content filter auto renabled itself 1 year after being disabled.

Therefore, I entered my credit card details like Three asks me to but the content filter does not disable, (yes, I am over 18). After enabling "allow adult content" switch, the Three website says "All done. Your settings have been updated. We'll send you a confirmation text with the details."

I never get this confirmation text but that's not the problem because I still cannot access websites blocked by this filter.

In addition, my account creates a new order that is a copy of the broadband package I am currently on every time I try to disable it, or renable it and then disabling the filter. Only one other post has a similar issue like mine (duplicating orders when trying to disable the adult content filter) but no solution posted.

https://community.three.co.uk/t5/Network/Adult-content-filter-switch-not-working-Using-it-appears-to-have-duplicated-my-plan/m-p/21418/thread-id/3562

Re: Adult content filter not disabling after it got auto renabled 1 year after me turning it off

choccy1234 — Sat, 30 Mar 2024 01:34:52 GMT

Yes, that is one way to get around the filter.

Re: Adult content filter not disabling after it got auto renabled 1 year after me turning it off

choccy1234 — Mon, 01 Apr 2024 12:04:37 GMT

But then again, VPN works as a half solution because it needs a subscription so I need to pay extra

Re: Adult content filter not disabling after it got auto renabled 1 year after me turning it off

JonathanB — Mon, 01 Apr 2024 16:00:28 GMT

Hi @choccy1234,

I'll do my best to help. In terms of the "order" sorry for any concern this may be causing. Our system processes service orders, when you update part of your package, including adding or removing services like the filter, so I don't think that this is actually ordering a new line or plan for you there.

Just to check, when the filter settings are updated, the SIM card may need to refresh with the network. Have you tried powering off the router for a minute or two, and rebooting it? In most cases, that should get you synced up again.

If that doesn't sort it, please let me know.

Thanks,
Jonathan

Re: Adult content filter not disabling after it got auto renabled 1 year after me turning it off

choccy1234 — Mon, 01 Apr 2024 16:37:39 GMT

Ok, thanks for informing about the duplicate orders I've been getting.

Also, I turned off the router for around 2 minutes and turned it back on and now the adult filter disables like it should. Thanks

Re: Adult content filter not disabling after it got auto renabled 1 year after me turning it off

JonathanB — Tue, 02 Apr 2024 11:12:04 GMT

Fantastic news! Glad to hear that sorted it.