topic Re: Can see the mast but weak signal in Network

Can see the mast but weak signal

TonyR1 — Thu, 02 May 2024 10:19:43 GMT

I rely on mobile broadband at home as well as for my phone and iPad. I have a visual line of sight to the mast about 1km away but the signal strength is -120dBm - one or no bars on an iPhone or iPad. It used to be better than that but Three did some work on the mast and it got a lot worse. Talking to an independent expert he suggested it had been directionally configured towards a local village in the opposite direction. I could get an external directional router such as the Zyxel to get the best signal but they are not cheap and it doesn’t help with my smart meters which I’m having trouble with monitoring online. Has anyone had any success in getting Three to reconfigure a mast directionality to get a better signal or provide a directional cellular signal booster to boost the signal locally? There are several neighbours with a similar problem so it’s not just me.

Thanks

Re: Can see the mast but weak signal

MZone — Thu, 02 May 2024 10:51:06 GMT

Call tech support on 333 option 4 option 3 and option 3 again. They should be able to give you more info.

Re: Can see the mast but weak signal

Anonymous — Thu, 02 May 2024 11:32:15 GMT

I think the answer to your configuration question will probably be a no,but before you take MZones advice it’s also worth checking the Three status page for any ongoing issues in your area.

Re: Can see the mast but weak signal

TonyR1 — Thu, 02 May 2024 13:06:17 GMT

Thanks. This has been a long term issue not a temporary network problem.

Re: Can see the mast but weak signal

Anonymous — Thu, 02 May 2024 14:23:06 GMT

Well good luck with customer service. 🤞

Re: Can see the mast but weak signal

TonyR1 — Sun, 19 Oct 2025 15:55:55 GMT

I've tried that many times and they say they will get someone to contact me. Despite insisting they contact me by email I keep getting voicemails that they tried to call me but couldn't get through - I'm complaining I have no phone signal and they try to call me on my phone to talk about it?🙄. The numbers they leave never pick up. So 0/10 for 333/4/3/3