topic Re: Terrible customer service in Network

Terrible customer service

Lornimg — Sat, 04 May 2024 12:39:23 GMT

Can’t actually speak to anyone and the digital always hang up

Re: Terrible customer service

Anonymous — Sat, 04 May 2024 15:07:45 GMT

If “ the digital always hang up” refers to live chat then it leads me to think your signal isn’t good and you should try connecting using WiFi.

Re: Terrible customer service

DanniD — Sun, 05 May 2024 15:16:43 GMT

Hey Lornimg,

That doesn't sound ideal at all. We can see why you've reached out here.

If you're able to tell us a little more about what you need help with here, please do so we can help. If you'd rather not, can you tell us a bit more about what happens when you get through to our team on webchat here - are you speaking to an agent then it disconnects?

Alternatively, have you tried calling 333 from a Three phone or 0333 338 1001 to speak with someone on the phone?

Thanks
Danni

Re: Terrible customer service

Lornimg — Fri, 10 May 2024 12:32:42 GMT

Hi signal fine and use Wi-Fi

think just rude

Re: Terrible customer service

Lornimg — Fri, 10 May 2024 12:33:13 GMT

Hahahahha speak to someone

Re: Terrible customer service

Anonymous — Fri, 10 May 2024 14:53:04 GMT

Correct;if you’re pay monthly then yes,speak to someone. Unfortunately if you’re payg it’s live chat which isn’t so hot.

Re: Terrible customer service

Stephanie — Tue, 14 May 2024 12:06:16 GMT

I pay monthly and CANNOT speak to someone!!!!

Re: Terrible customer service

Anonymous — Tue, 14 May 2024 12:10:13 GMT

With great respect I also am a pay monthly customer and can always get through to customer service. Are you sure you’re not dialling the speaking clock? I’m not saying I always get the help I need but I can always connect a call to them.