topic Re: International Block in Network

International Block

Meganchapman — Sat, 04 May 2024 10:07:54 GMT

I have a very old contract with three, 20 years, and an advisor confirmed I have a block on my phone preventing me from using it abroad. Before he could fix the issue we were disconnected and every advisor I’ve spoken to since has said that it will work abroad (it doesn’t) and refuse to accept that a block was put on 20 years ago.

i need this sorting, I’m getting nowhere with the chat function, what can I do? How do I get this block removed so I can start using roaming? I’ve tried everything suggested and nothing works so there is definitely a block.

Re: International Block

Anonymous — Sat, 04 May 2024 15:12:27 GMT

Surely you can remove the “block” via the My Three app ? If not raise a complaint via the Three homepage because there’s no reason why a roaming bar can’t be removed even if your account is so old it’s growing whiskers.

Re: International Block

JonathanB — Mon, 06 May 2024 08:46:38 GMT

Hi @Meganchapman,

I'm sorry to hear you've had to get in touch multiple times about this issue. I've sent you a PM to get you in touch with some colleagues who should be able to sort this out.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: International Block

Zizillia — Mon, 02 Sep 2024 11:35:04 GMT

Hi Jonathan, this is exactly what is happening to me. I have spent hours on the phone with the chat team. I know there is an old block on my account as I remember putting it on there. But since the website changed I can no longer access that setting and haven't been able to roam for years. I am thinking of just leaving and going to another network as this is ridiculous now.

Re: International Block

MichaelP — Tue, 03 Sep 2024 13:05:26 GMT

Hi @Zizillia ,

I'm sorry that you've had to spend a lot of time on this matter without finding a resolution. I'm going to send you a PM to get you connected with some colleagues who will be able to support you with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael