topic Re: Trying to use abroad, getting nowhere in Network

Trying to use abroad, getting nowhere

Ksmd11 — Sat, 18 May 2024 04:25:23 GMT

I am in Greece, Athens. A feel at home destination, £2 a day up to 12 gb. Yet I have no service. Phone won't connect.

The only thing comes up is it says you may be out of data with Nova?

It's today, new £2 charge applies? I've had to pay for data passport a few times this week in Greece despite supposedly being on feel at home destination...

Re: Trying to use abroad, getting nowhere

MZone — Sat, 18 May 2024 07:51:36 GMT

Try doing a manual roam from your phone settings and picking a different roaming network. Failing that you need to contact customer services here.

Re: Trying to use abroad, getting nowhere

PeteG — Sun, 19 May 2024 16:39:30 GMT

Hello.

Just to confirm, it's 12GB per month that can be used, not per day. If you've already used a total of 12GB while there, this might explain why you're having issues using any more data. A Data Passport gives you unlimited internet and works regardless of how much data is left, so that might also explain why that works.

Pete.