topic Re: eSIM - out of hours request - workaround in Network

eSIM - out of hours request - workaround

MZone — Thu, 30 May 2024 09:13:13 GMT

We are all aware that if you request an eSIM out of hours there is a bug that stops you receiving the email with the QR code.

Was having a play around in my account and went in to the activate SIM card option on the line, lo and behold the QR code and 4 digit pin was there hidden away.

Hope this is useful for people in the same situation.

Re: eSIM - out of hours request - workaround

PeteG — Fri, 31 May 2024 18:18:26 GMT

That's an awesome shout, MZone. I've seen a few people mention having an issue receiving the email, but I don't think anyone else has suggested using the app to get the details before.

For anyone who's looking to do that, just open the app, head to Account, then Help, then Activate SIM. Assuming you have requested an eSIM already, you'll see the details that are needed for setting it up.

Thanks, MZone.

Pete.

Re: eSIM - out of hours request - workaround

MZone — Sun, 02 Jun 2024 09:23:12 GMT

Step 1: Log into 3 app, head to Account, then help, then Replace SIM to order your eSIM.

Step 2: Log into 3 app, head to Account, then Help, then Activate SIM.

Re: eSIM - out of hours request - workaround

Fruitbat — Sat, 21 Sep 2024 20:24:45 GMT

This has just worked for me after hours of frustration! Thanks guys