topic Re: Three+ reward app in Network

Three+ reward app

rky — Sat, 01 Jun 2024 10:26:06 GMT

I have joined back three network because it has excellent 5G speed. Three+ is detecting my number and not allowing to register again. So I tried login and forgot password and tried with new password but that also doesn’t work.

Three tech team said we are raising a work order for you and when I said what is your SLA for this? I mean how soon this will get fixed, that person said it will take ‘few weeks’ but few weeks is not something they should say because it can be 5 weeks, 15 weeks etc they should say it will take 14 days and they should stuck to 14 days as max instead of saying few weeks.

Re: Three+ reward app

MZone — Sat, 01 Jun 2024 11:21:02 GMT

I had the same issue. Joined Three and registered for Three+. Left Three and ported my number out and rejoined Three to get a better deal porting my number back again. Couldn’t re-register for Three+. @JonathanB managed to get it resolved for me though.

Re: Three+ reward app

rky — Sat, 01 Jun 2024 12:00:37 GMT

Thanks @MZone, hi @JonathanB could you please help me on this?

Re: Three+ reward app

MZone — Sat, 01 Jun 2024 20:34:35 GMT

Have you tried using your number in this format +447*********

Re: Three+ reward app

rky — Sat, 01 Jun 2024 21:06:35 GMT

Yes I tried 07 and +447 both

Re: Three+ reward app

PeteyP — Sun, 02 Jun 2024 13:25:30 GMT

Hey.

Jonathan isn't going to be around for a while, sadly.

I'm unsure how Jonathan got this resolved for MZone. My understanding is that it's a limitation of the system currently.

I can drop him a message asking him to get back in touch with you, and perhaps he will be able to help again.

Pete.

Re: Three+ reward app

rky — Sun, 02 Jun 2024 15:19:45 GMT

Thank you, I have dropped private message to him and waiting for him to read

Re: Three+ reward app

rky — Mon, 03 Jun 2024 15:47:58 GMT

I have contacted three complaints departments and they also don’t know how many weeks it will take

Re: Three+ reward app

MZone — Tue, 04 Jun 2024 07:13:17 GMT

He messaged a more senior tech team who cleared my old Three+ account off the system as this was causing conflict.

Re: Three+ reward app

rky — Tue, 04 Jun 2024 12:06:49 GMT

He hasn’t responded my PM so far so let’s wait

Re: Three+ reward app

rky — Wed, 05 Jun 2024 14:47:32 GMT

Hi @JonathanB

Please assist me on this one.

Regards,
Raj

Re: Three+ reward app

KateS — Fri, 07 Jun 2024 11:16:09 GMT

Hey Raj,

Thanks for reaching out.

I'll drop you a PM with instructions on how to reach out to my colleagues who will be able to help with this request.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Kate