https://community.three.co.uk/t5/Network/No-network/m-p/5519#M627 <P>Hi Alyssia2011&nbsp;<span class="lia-unicode-emoji" title=":waving_hand:">👋</span>&nbsp;That's a strange error, sorry that's stopping your daughter using her phone. Let's figure that out!<BR /><BR />The best first step is to reset the network settings. The option to do that is usually found in the Settings menu, under Reset. <A href="https://devicesupport.three.co.uk/" target="_self">You can find handy steps like these on our Device support pages</A>.<BR /><BR />If she's still stuck, then let us know a little more about what's happening:<BR />Is she seeing that message when trying to open a web browser and use data?<BR />Or is it something she hears when trying to make a call?<BR />If it's a call, is it happening with a particular number or any she tries?<BR /><BR />Finally, is your daughter using her phone in the UK, or is she travelling? If she's away, what country is she in?<BR /><BR />Let us know, we're keen to help get her connected again.<BR /><BR />StephR<BR /><BR /><BR /></P> Tue, 04 Oct 2022 09:34:02 GMT StephR 2022-10-04T09:34:02Z https://community.three.co.uk/t5/Network/No-network/m-p/5512#M626 <P>Hi my daughters phone isn’t working it keeps saying your service does not allow access can ya help me please&nbsp;</P> Mon, 03 Oct 2022 17:23:09 GMT https://community.three.co.uk/t5/Network/No-network/m-p/5512#M626 Alyssia2011 2022-10-03T17:23:09Z https://community.three.co.uk/t5/Network/No-network/m-p/5519#M627 <P>Hi Alyssia2011&nbsp;<span class="lia-unicode-emoji" title=":waving_hand:">👋</span>&nbsp;That's a strange error, sorry that's stopping your daughter using her phone. Let's figure that out!<BR /><BR />The best first step is to reset the network settings. The option to do that is usually found in the Settings menu, under Reset. <A href="https://devicesupport.three.co.uk/" target="_self">You can find handy steps like these on our Device support pages</A>.<BR /><BR />If she's still stuck, then let us know a little more about what's happening:<BR />Is she seeing that message when trying to open a web browser and use data?<BR />Or is it something she hears when trying to make a call?<BR />If it's a call, is it happening with a particular number or any she tries?<BR /><BR />Finally, is your daughter using her phone in the UK, or is she travelling? If she's away, what country is she in?<BR /><BR />Let us know, we're keen to help get her connected again.<BR /><BR />StephR<BR /><BR /><BR /></P> Tue, 04 Oct 2022 09:34:02 GMT https://community.three.co.uk/t5/Network/No-network/m-p/5519#M627 StephR 2022-10-04T09:34:02Z