topic Calls keep dropping and losing connection in Network

Calls keep dropping and losing connection

Liz77 — Thu, 06 Jun 2024 10:13:24 GMT

It is now becoming extremely frustrating making or receiving calls. After 5 mins or so the call drops and when connecting again it drops again and again. Last time I spoke to Three they said they were doing some repairs in the area, but these are now complete and still the issue continues. Anyone experiencing similar issues? and what is advised?

Re: Calls keep dropping and losing connection

MZone — Thu, 06 Jun 2024 11:20:11 GMT

Put your postcode in on the service status page to see if any issues in your area. You could also Call 333 option 4 option 3 and option 3 to discuss your issue with tech support.

Re: Calls keep dropping and losing connection

Liz77 — Thu, 06 Jun 2024 11:35:26 GMT

Thank you. I did check the service status and it suggests that the area is busy with connections though this does not resolve anything. I will try getting in touch again with Three.

Re: Calls keep dropping and losing connection

Anonymous — Thu, 06 Jun 2024 11:49:55 GMT

If you have wifi-calling switched on try turning it off, and see if that helps ?

Re: Calls keep dropping and losing connection

rky — Thu, 06 Jun 2024 11:54:16 GMT

All is working fine, yup worth checking your postcode and contacting 333

Re: Calls keep dropping and losing connection

xenox — Fri, 07 Jun 2024 09:18:56 GMT

Yes

Have same problem few days in a row 🤬

Re: Calls keep dropping and losing connection

Liz77 — Fri, 07 Jun 2024 09:29:24 GMT

I tried this now, so far the call was not disconnected.

Re: Calls keep dropping and losing connection

KateS — Mon, 10 Jun 2024 10:13:07 GMT

Hey @xenox,

I'm sorry to hear you're experiencing a problem with calls.

Have you reached out to our Customer Service team to look into this further? Are you experiencing issues with any other services such as data or texts, or just the dropping of calls?

I'd also recommend checking out our Network Status Checker, as this will shed light on any work going on in the area or reported issues we are aware of.

Let me know how you get on.

Thanks,
Kate

Re: Calls keep dropping and losing connection

Uneazy_E — Fri, 11 Oct 2024 16:37:12 GMT

Yes, it's absolutely doing my head in. I get a minute or two of a clear line and then it always cuts out.

Re: Calls keep dropping and losing connection

PeteG — Sat, 12 Oct 2024 15:49:08 GMT

Hello.

Liz77 seemed to have success by turning off Wifi calling on the phone, have you tried that?

Pete.

Re: Calls keep dropping and losing connection

Staryone — Thu, 27 Feb 2025 11:14:35 GMT

Yes, this has been happening to me all the time for over a year now and numerous agents have tried ro help but still continues to happen.

Re: Calls keep dropping and losing connection

PeteG — Fri, 28 Feb 2025 11:41:51 GMT

Hello there.

Waw, that's a long time to be having the issue. Have you notice any trends or common behaviours in relation to the issue? Like, does it happen in specific places? Or does the issue go away in other places? That kind of thing.

Pete.

Re: Calls keep dropping and losing connection

joe_getmet — Mon, 15 Sep 2025 04:01:21 GMT

Yes it happens to me as well, especially on a 3 to 3 call

Re: Calls keep dropping and losing connection

JonathanB — Tue, 16 Sep 2025 14:15:23 GMT

Hi @joe_getmet,

Sorry to hear that you've been having trouble with calls, that's especially odd that it's calls to other Three lines that are the problem.

What specifically happens, is it the same as the OP and calls are dropping after roughly 5 minutes, or is there a more random disconnection, or audio quality issue?

Have you been able to check out Network Status Checker, to see if this also relates to a local issue?

Thanks,
Jonathan

Re: Calls keep dropping and losing connection

Threedontwork — Fri, 10 Oct 2025 13:03:58 GMT

I've just come off the phone to the DVLA. They can't hear me, the line cuts out intermittently. This happens when I'm giving my details to pass security. It even happens on the phone to 3. They can't hear me when I say the verification code. It happens when I call other companies. It keeps happening. They can hear one or two words then it clips out. What is the reason for this? Yes I've checked "Network checker" it says Excellent service in your area. I've turned off mobile data on the calls, they can't hear me. I've put aeroplane mode on and off, they can't hear me. Having to constantly shout on the phone, telling my whole street my date of birth but the person on the phone can't hear me. This has been going on way too long. Can we get an honest answer to what the problem is. My phone is updated to the latest version. My sim card has been updated. Three will blame anything and everything apart from their network. Can you let me know what reasons my calls cut out???

Re: Calls keep dropping and losing connection

Threedontwork — Fri, 10 Oct 2025 13:10:27 GMT

I don't have WiFi calling on either so I've done everything I can to make sure the line is clear, even turning off mobile data. Is my phone number hacked or what exactly is the reason that calls to Landlines (companies) are cutting out every 10 seconds?? And what can I do about this as I've done everything and it continues. There's no point calling 3 as they can't hear me either. Shouting into my phone but no one can hear me apart from my whole street. These are calls to Landlines that need no mobile data. Just a phone signal. But the signal is compromised. And it's not one time this has happened

Re: Calls keep dropping and losing connection

Threedontwork — Fri, 10 Oct 2025 13:12:40 GMT

Please don't ask me if it happens in other areas as I make calls in my HOME. Not out on the street in a different area. Why should I have to travel to another area to get a phone signal??? I'm in SW central London, not in hills and valleys or a remote farm. Central London!!!

Re: Calls keep dropping and losing connection

Threedontwork — Fri, 10 Oct 2025 13:17:02 GMT

So when "Network checker" says "Excellent Service in your Area" and it's clearly not, what then? Calling 3 is an absolute waste of time, technical team waste of time. Sitting on the phone for hours to 3 and nothing changes. It's not my phone, the sim card or and my torch is working (these are the "tests" 3 does. Complete waste of time

Re: Calls keep dropping and losing connection

Threedontwork — Fri, 10 Oct 2025 13:18:39 GMT

You must work for 3 because it's not "working fine" and hasn't been for a good couple of years. About check your postcode. It says "Excellent service in your area" absolute lies.