https://community.three.co.uk/t5/Network/Horrible-connectivity/m-p/31519#M6376 <P>You’d need to speak to customer services and if they can’t help make an official complaint. Once they send a final response to your complaint if it’s not what you want to hear you can take it to Ofcom.&nbsp;</P> Sun, 09 Jun 2024 23:50:57 GMT MZone 2024-06-09T23:50:57Z https://community.three.co.uk/t5/Network/Horrible-connectivity/m-p/31513#M6372 <P>I live in Hackney in London and I get connection speeds of less than 1Mbps. I have tried my best to survive, but I don't think that I want to go through the hassle any more. I have just tested O2 and I get 70+Mbps connection at the same location.</P><P>However, I still have 16 out of 24 months left on contract and the cancellation fees amount to £300+</P><P>Does anyone know how to get cancellation fees waived? There has to be some sort of consumer protection option since the service is essentially not usable.</P> Sun, 09 Jun 2024 22:12:47 GMT https://community.three.co.uk/t5/Network/Horrible-connectivity/m-p/31513#M6372 indrek 2024-06-09T22:12:47Z https://community.three.co.uk/t5/Network/Horrible-connectivity/m-p/31519#M6376 <P>You’d need to speak to customer services and if they can’t help make an official complaint. Once they send a final response to your complaint if it’s not what you want to hear you can take it to Ofcom.&nbsp;</P> Sun, 09 Jun 2024 23:50:57 GMT https://community.three.co.uk/t5/Network/Horrible-connectivity/m-p/31519#M6376 MZone 2024-06-09T23:50:57Z