topic Re: All of a sudden, cellular data is not used in Network

All of a sudden, cellular data is not used

bobae — Sun, 09 Jun 2024 22:25:36 GMT

All of a sudden, cellular data is not used

There's a lot of data left, so why can't I use it? Please process it as soon as possible

Re: All of a sudden, cellular data is not used

MZone — Sun, 09 Jun 2024 23:52:06 GMT

We have no access to your account here. You’d need to speak to customer services.

Re: All of a sudden, cellular data is not used

KateS — Mon, 10 Jun 2024 13:06:14 GMT

Hey @bobae,

Hmm, that is odd. Are you having issues with any other services such as texts or calls?

We'd suggest checking out our Network Status Checker as this will shed light on any reported issues or work taking place in the area that may be causing this.

If this doesn't help, as @MZone mentioned, I'd recommend reaching out to our Customer Service teams.

Let me know how you get on.

Thanks,
Kate