topic Re: Visual Voicemail in Network

Visual Voicemail

Anonymous — Sat, 24 Sep 2022 16:41:56 GMT

When will Three have Visual Voicemail?

Re: Visual Voicemail

PeteG — Sat, 24 Sep 2022 18:23:09 GMT

Hello, tarantella.

Visual Voicemail isn't something that's currently planned.

That's not to say it'll never happen, but there isn't anything to share on that at the moment.

Pete.

Re: Visual Voicemail

Clever-Trevor — Sat, 24 Sep 2022 18:26:07 GMT

I think Three need to offer visual voicemail - at least for advanced plan or as an ‘add-on’ as all the Teir one providers offer the feature. & is very disappointing this is still not available.

Re: Visual Voicemail

Anonymous — Sat, 24 Sep 2022 21:12:54 GMT

O2, EE, Vodafone and some of the mvno's all offer visual voicemail.

And EE, Vodafone and EE offer missed call alerts.

Three offer neither.

And yet they keep putting up their prices, keep saying they want to be taken seriously etc etc

But instead what we get is no more inclusive Go Binge, no more inclusive Go Roam

Time to up your game, Three!

Re: Visual Voicemail

isomeruk — Mon, 03 Oct 2022 14:04:24 GMT

I've used Hullomail for a few years which offers a service similar to Visual Voicemail for both IOS and Android. Aubscription is a couple of quid a month for the 'lite' version - which is likely more than enough for most people. Or a fiver per month if you need a bit more!

Re: Visual Voicemail

Yosof — Fri, 06 Jan 2023 15:57:22 GMT

I now realise, sadly too late, that 3 do not provide this most basic of services. What I am wondering is why it takes weeks for me to be notified of voicemails? I just today 6 January 2023 was texted to tell me I had voicemails on 26 December 2022!!

Re: Visual Voicemail

gfreemantle — Wed, 08 Feb 2023 12:53:43 GMT

I’ve been considering moving my main contract phone over to 3 because where I use it, 3 have 5G coverage and the other networks only have 4G. Because my phone is so critical to me, I never just move and I picked up a PayG SIM so I could check everything out before I move over which was when I noticed Visual Voicemail wasn’t working. This is also critical to me as I get so many calls I don’t want to have to listen to them all just to get to the ones I need. I like to see them, delete the cruft and jump straight to the ones I need.

I phoned customer services and they told me Visual Voicemail is not supported on my SIM but if I take out a contract and purchase a new iPhone 14 Pro they’ll make sure the SIM they send me has Visual Voicemail activated.

I’ve been told this now three time by Customer Services/Sales and they won’t assist or put me through to support who can activate it on this PayG SIM as they say I need to be on contract.

Is this correct? If I have a contract SIM will I get Visual Voicemail?

Re: Visual Voicemail

Anonymous — Wed, 08 Feb 2023 14:00:18 GMT

I've not heard anything like you mention.

It would be great if it was true.

Perhaps one of the Moderators on here could confirm or otherwise?

Three also (very annoyingly) don't support Missed Call Alerts.......

Re: Visual Voicemail

Anonymous — Wed, 08 Feb 2023 18:14:02 GMT

Just messaged ThreeUkSupport on Twitter and they said this:

Hey, we've just checked and Visual Voicemail isn't a service offered at this point in time. We're aware of the demand for this and promise we'll make a lot of noise if this becomes available. Sorry for any disappointment -Joe

So it looks like you've been led down the primrose path........

Re: Visual Voicemail

JonathanB — Mon, 13 Feb 2023 16:35:06 GMT

Hi @gfreemantle,

I'm sorry if there's been any misunderstanding with the teams you've spoken to. As per Pete's post from September, and what tarantella shared from ThreeUKSupport on Twitter, Visual Voicemail isn't currently supported on Three for PAYG or Pay Monthly contracts.

I'll feed this back both in terms of the continuing interest from our community customers, and the misinformation.

Thanks,
JonathanB

Re: Visual Voicemail

natashawiening — Sat, 06 May 2023 13:17:54 GMT

I am SO disappointed, I just signed up with THREE and had no idea they didn't offer visual voicemail. I can't actually believe it! I feel just like you, I use it for work and need visual voicemails. I am so annoyed! I feel your pain! Now I have to decide if I am going to leave the service!

Re: Visual Voicemail

natashawiening — Sat, 06 May 2023 13:52:08 GMT

I just found out that Three doesn't offer visual voicemail-this is so frustrating. I now have to pay for a visual voicemail app.

Re: Visual Voicemail

J0HN078 — Thu, 27 Jul 2023 19:27:07 GMT

Why when every other major network and piggyback networks does it’s a bit prehistoric that 3 mobile don’t

Re: Visual Voicemail

shortcuts_when — Sat, 30 Sep 2023 12:59:20 GMT

Hi Jonathan, thanks for the info you gave here. Is there any more news? iOS 17 has made the voicemail screen much uglier for providers who refuse to support Visual Voicemail. It’s a clear signal to sort things out.

Re: Visual Voicemail

keif — Tue, 07 Nov 2023 15:27:58 GMT

I just found out 3 still haven't sorted out visual voicemail. I just moved back to three after leaving a few years ago to go back to o2 after I finished travelling (as the 3 signal wasn't good enough where I was living). That's changed now with 5g and the signals great, so I swapped back to three but this still isn't sorted out?!

Re: Visual Voicemail

glazunov2 — Tue, 26 Dec 2023 12:54:50 GMT

I had visual voicemail for a while on PAYG Three on both my lines. Both e-SIMs. I never set it up it just happened. Now it’s gone again. Weird.

Re: Visual Voicemail

glazunov2 — Tue, 26 Dec 2023 12:56:49 GMT

If it’s not offered by Three how come I had it until 19th Dec?!

Re: Visual Voicemail

Anonymous — Tue, 26 Dec 2023 13:03:36 GMT

No idea.

Unless they're starting to run tests, which would be a small step in the right direction.......

Re: Visual Voicemail

glazunov2 — Fri, 19 Jan 2024 09:43:15 GMT

One of the reasons it is so needed is that the voicemail system is painfully clunky. It takes A G E S to read out the mobile numbers and makes listening to voicemail P A I N F U L. Please THREE sort this out. It would really improve customer experience.

Re: Visual Voicemail

Anonymous — Fri, 19 Jan 2024 09:45:36 GMT

Couldn't have put it better myself