topic Re: PAYG calling, texting, and allowance issues in Network

PAYG calling, texting, and allowance issues

JonathanB — Wed, 22 May 2024 13:08:54 GMT

Update 22/05/2024

Hi everyone,

We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.

For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.

If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.

If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.

Hi everyone,

We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime.

Thanks,
Jonathan

Inclusive minutes no longer showing?

LONETK — Sun, 19 May 2024 11:42:56 GMT

Hey there!

I`ve had 2 payg mobile sims in the UK for me and my wife from probably August last year.

The £10 a month for each one is automated to be taken from the bank and we`ve never had any trouble but today she went to make a call and it said balance too low.

I said it`s probably an error and that she could use mine.

The call went through but it used my credit balance that I`d had on there since I started the sims maybe 8 or 9 months ago.

The plans are £10 a month and get 10gb internet, unlimited voice and unlimited texts but for some reason both phone apps are saying voice allowance is zero minutes of zero minutes and expired on 1st of January 2022.

This is very strange as the auto top up was only last week.

Hopefully it`s just a bug and is sorted soon.

Thanks.

Re: Inclusive minutes no longer showing?

Toxi — Sun, 19 May 2024 12:03:52 GMT

Same problem for me and my mother I would enjoy the peace on a Sunday afternoon but keep getting told to fix it like I can LOL.

Re: Inclusive minutes no longer showing?

TonyMotegi — Sun, 19 May 2024 12:07:42 GMT

Same problem here... Hopefully just a bug??

Re: Inclusive minutes no longer showing?

GBEE99 — Sun, 19 May 2024 12:08:23 GMT

My mum has the same problem with her plan too. Payment was taken on Tuesday.

"This call cannot be completed as your account balance is too low".

Re: Inclusive minutes no longer showing?

Figaro — Sun, 19 May 2024 12:43:55 GMT

Same here. We have two Three PAYG lines at home (both the 10GB recurring), and they're somehow showing a zero voice minutes allowance remaining (they're supposed to be unlimited). Interestingly, they're both set to expire on 1Jan 2222, as if...

Re: Inclusive minutes no longer showing?

Carrottcakeee — Sun, 19 May 2024 12:45:07 GMT

Same here I pay £15 a month and it isn’t working it says 0 voice allowance expires 1 January 2222

Re: Inclusive minutes no longer showing?

Someperson — Sun, 19 May 2024 12:51:52 GMT

Same here

Remaining allowances problem

Rvalen8992 — Sun, 19 May 2024 14:28:18 GMT

Hi, my data add on is showing incorrect allowance for minutes.

I’ve got the 40gb auto renew data pack and the data remaining says 86% which is correct, texts show as unlimited but the minutes show as zero when it should be unlimited.

I can no longer call out as the credit balance I did have has been used as I was not aware of an issue with my minutes remaining. Can anyone help sort this out ?

Re: Can't make calls

gankedbymom — Sun, 19 May 2024 14:44:03 GMT

so far, still no solution.. just reasons.. endless reasons.. so frustrating.. paying for something you cant use.

Voice Allowance issue

LMo77 — Sun, 19 May 2024 15:04:29 GMT

Hi,

I have a 40GB data pack which includes unlimited texts & calls (voice allowance).

I am only half way through the month - still got 70+% data left, txts still show as unlimited but voice allowance says 0%

Any ideas?

Re: Voice Allowance issue

TamBuist — Sun, 19 May 2024 15:13:12 GMT

I've got the same issue. My voice allowance has suddenly changed to 0 minutes left of 0 minutes, and it's showing that this expires on 1 Jan 2222. I'm on Pay as you Go with unlimited texts and minutes.

Calls

thomasweir — Sun, 19 May 2024 15:40:21 GMT

Whats going on with the outgoing calls, I have unlimited calls but it tells me I have no credit when I try to call people, tells me to top up

Re: Voice Allowance issue

3plekay — Sun, 19 May 2024 15:40:33 GMT

0 minutes left of 0 minutes

Expires on 1 Jan 2222

same issues

Re: Voice Allowance issue

Estatevery23 — Sun, 19 May 2024 16:23:03 GMT

Same has happened to me

Re: Inclusive minutes no longer showing?

Estatevery23 — Sun, 19 May 2024 16:40:27 GMT

Same thing here

Re: Calls

thesalfordhitma — Sun, 19 May 2024 17:09:54 GMT

I have the same I rang and they just say they are aware and looking in to it .sorry .. sorry dose not fix me being able to call my disabled mother I am looking at other companies to go to like one thar works

Re: Voice Allowance issue

Meluhha — Sun, 19 May 2024 18:07:39 GMT

I am facing the same issue on Pay As You Go

Re: Voice Allowance issue

Meluhha — Sun, 19 May 2024 18:10:47 GMT

Live chat is supposed to be available till 8pm on Sundays but they seem to have left for the day.

Re: Voice Allowance issue

JayPizzle742 — Sun, 19 May 2024 18:33:01 GMT

Same here. Showing 0 minutes left on a 10GB auto renew Pay as you Go plan