topic Re: Phone not delivered in Network

Phone not delivered

Finnegan — Sat, 15 Jun 2024 21:42:39 GMT

Has anyone else place a order for a device to be collected from store to be told 8 days later your phone upgrade has been delivered when requesting an update on upgrade

Re: Phone not delivered

PeteG — Mon, 17 Jun 2024 17:47:32 GMT

Hello.

With the order being made to be collected in store, in stock devices are usually delivered to the store within 1 working day or so. Did you go into the store to collect it?

Pete.

Re: Phone not delivered

Finnegan — Tue, 18 Jun 2024 06:38:38 GMT

Hi Pete no apparently it was delivered to home address by DPD. No tracking info sent by three or DPD no phone received and no trace of delivery or missed delivery in DPD app

Re: Phone not delivered

KateS — Tue, 18 Jun 2024 12:36:01 GMT

Hey @Finnegan,

Thanks for getting back to us. I'm really sorry you've had this experience and can imagine how disappointed you feel.

Have you tried giving the store a call to check if it's in fact been delivered to the store as scheduled? Has our teams raised a complaint regarding this, or provided you with a time-frame for an update, at all?

I'm keen to help,
Kate