topic Not receiving landline calls. in Network

Not receiving landline calls.

DangerousDave — Tue, 02 Jul 2024 14:34:47 GMT

Hi there,

I am not receiving calls to my mobile from landlines. My Virgin landline will not connect with my mobile and more recently my doctor's surgery, my garage and a travel agent could not get through to me. I contacted customer service who made me check I hadn't blocked any numbers and I have just ordered and inserted a new Sim card but this hasn't worked.

Help please!

Re: Not receiving landline calls.

PeteG — Sat, 06 Jul 2024 15:15:48 GMT

Hello.

That's quite an odd issue to be having. So you're getting mobile phone calls through OK? Do you know if all mobile networks are able to get through to you? If possible, could you test with some people on different networks to see if you can get the calls regardless of their network?

Can you also confirm when you started your contract with Three? And did you port your number into Three from another network?

Pete.