topic Re: Receiving calls and texts whilst abroad in Network

Receiving calls and texts whilst abroad

Blurkle — Thu, 28 Mar 2024 22:43:26 GMT

I am finding conflicting answers on the website.
If you are in one of the 71 countries but don’t want to buy the data packs and have zero spending cap.
can you still receive calls and texts from UK?

Re: Receiving calls and texts whilst abroad

MZone — Fri, 29 Mar 2024 09:41:28 GMT

Incoming calls and messages are free when you're in Go Roam Europe & Go Roam Around The World destination.

Re: Receiving calls and texts whilst abroad

JonathanB — Fri, 29 Mar 2024 11:10:58 GMT

Hi @Blurkle,

Sorry for any confusion. Go Roam passes are for unlocking your allowances, and cover outgoing calls, texts, and using mobile data. Incoming calls and texts are free, so they don't trigger Go Roam. We've recently updated our Roaming Destination checker. If you check the destination out there, you should see a list of all outside allowance charges, and that receiving calls and texts are free.

Thanks,
Jonathan

Re: Receiving calls and texts whilst abroad

Belro12345 — Thu, 04 Jul 2024 11:42:36 GMT

Hi there. I have a Three monthly plan set up from 2023. It covers everything here in the UK , Unlimited. Can I use my phone in Greece this August for free as per normal,or do I require to pay something. I have a spend cap on of £15. Thanks

Re: Receiving calls and texts whilst abroad

MZone — Thu, 04 Jul 2024 11:46:20 GMT

Check the Roaming Destination checker.

Re: Receiving calls and texts whilst abroad

TimAllman — Mon, 10 Mar 2025 18:42:19 GMT

What if you don't have a plan? I'm on the standard pay as you go, with no monthly fee or add ons. Do I pay to receive calls when I’m abroad?

Re: Receiving calls and texts whilst abroad

JadeF — Tue, 11 Mar 2025 13:15:53 GMT

Hey @TimAllman

Welcome to the Three Community Page.

You can find all the information on how roaming charges would affect you as a pay as you go customer here.

Thanks, Jade

Re: Receiving calls and texts whilst abroad

TimAllman — Tue, 11 Mar 2025 23:51:48 GMT

Not sure (or it's not clear) if this applies to me. I don't have a contract or add ons or data packs. I just have a pat as you go phone. I'm travelling to Hong Kong. Do I have to pay to receive calls? It seems a pretty simple yes or no question, but no one seems to be able to answer me.

Re: Receiving calls and texts whilst abroad

Maxine — Wed, 12 Mar 2025 11:59:04 GMT

You'd have to buy a Data Pack in order to be able to use the services. If there's no pack available, you'd be subjected to charges whilst in Hong Kong.

All the info is available in Jade's post and, you can click the link for all the information on the website.

Maxine

Re: Receiving calls and texts whilst abroad

Brisey635 — Mon, 09 Feb 2026 12:37:35 GMT

Im in Spain and cant make calls or sms. Data calls are fine. Showing local 5g network. Why is that please?

Re: Receiving calls and texts whilst abroad

MichaelP — Tue, 10 Feb 2026 10:19:47 GMT

Hello @Brisey635,

That doesn't sound right, especially if you've connected to a local network and roaming is currently active.

Are you able to receive calls and texts, or does it not work both ways?

Do you see/hear a specific error message? Which device make model are you using?

Please consider resetting your network settings - this will remove saved Wi-Fi and Bluetooth settings, but can be helpful in refreshing your connection.

Thanks,
Michael