topic Re: Anyone else wanting to leave due to poor service? in Network

Anyone else wanting to leave due to poor service?

Renuvin — Wed, 17 Jul 2024 05:52:22 GMT

I've been a loyal customer for years, but since getting my new phone last month (that's when I noticed it, I don't know if that's the cause) I can not connect to the web anywhere within a mile of so of my house/town. I can't even get onto the 3 website to complain

Re: Anyone else wanting to leave due to poor service?

adhdave — Wed, 17 Jul 2024 20:59:44 GMT

Yes, same here. It used to be so fast, but lately it’s become so slow and unreliable, with less 5G coverage where there used to be 5G all the time. I’m actually seeing more 3G on my phone, which concerns me because when they switch off 3G, I’m either going to get 2G or nothing at all.

Re: Anyone else wanting to leave due to poor service?

Hogga99 — Wed, 17 Jul 2024 21:30:33 GMT

Mine just keeps going to h do annoying

Re: Anyone else wanting to leave due to poor service?

KateS — Thu, 18 Jul 2024 08:29:41 GMT

Hey @Renuvin,

I'm sorry to hear you've had trouble connecting to the internet recently, I know that must be really frustrating.

Could you pop your postcode into our Network Status Checker and let me know if it shows any work taking place or reported issues in the area, please?

Do you experience any issues when you're out with this location, at all?

Thanks,
Kate

Re: Anyone else wanting to leave due to poor service?

Tony3isawful — Fri, 19 Jul 2024 16:52:16 GMT

Exactly this.

I moved over from O2 because their service was appalling and am now having to involve my solicitor to see about my options for leaving due to them not providing the service I pay for.

Re: Anyone else wanting to leave due to poor service?

Anonymous — Sat, 20 Jul 2024 12:14:52 GMT

There are occasional network issues, but my overall experience with Three is better than with EE, Vodafone or O2

Re: Anyone else wanting to leave due to poor service?

Negsy — Wed, 24 Jul 2024 16:16:31 GMT

Same here, it has got steadily worse over the years and now I can more often than not load internet content. I have been with them for about 20 years but it has got so bad that now I must leave. When you can only get WiFi calling in your own lounge in a new build house in a big town then it’s not fit for purpose.

Re: Anyone else wanting to leave due to poor service?

Watchdog — Mon, 29 Jul 2024 07:06:42 GMT

Same here. Absolutely poor network in and around where I live, at my work or wherever I go. It used to be good but it is probably the worst network now. Time to leave 3?

Re: Anyone else wanting to leave due to poor service?

Rae — Thu, 01 Aug 2024 18:53:04 GMT

Today I had to travel 35 miles away from home, not far agreed but I had no idea where the village actually was. I always rely on my phone for google maps. I could get nothing, no maps, calls, texts, WhatsApp. It was only when I eventually returned home and picked up our wi fi that my phone came to life.
Seriously considering leaving 3.

Re: Anyone else wanting to leave due to poor service?

PeteG — Fri, 02 Aug 2024 18:20:31 GMT

Hello.

That's disappointing to hear, Rae.

Since you had the issue over such a large area, I think it's unlikely that it would have been a network related issue. When an area is impacted by issues, it's often because a mast has an issue, or something like that. Travelling back 35 miles, you likely passed within range of a hundred masts or more, and it would be unlikely that they all have the same issue.

There are a few things that could be causing the issue. The first that comes to mind is allowances, does the plan have data allowance left? The next is settings, is mobile data enabled? Then there's the mobile network settings, are those configured correctly? If you're unsure, it might be worth heading into the reset option in the phones settings and choosing Network Settings Reset. This will ensure the settings are configured back to default.

Hopefully one of those things give you the answer. If not, you might have a hardware issue with your SIM or the Handset, and that can be a bit more troublesome.

Pete.

Re: Anyone else wanting to leave due to poor service?

AJ147 — Sat, 03 Aug 2024 16:49:18 GMT

Service is shocking, I have full signal ( according to my phone ) showing 4g+, max speed is 0.7mbps. I have moved to EE and so much better, constant speed and no throttled bandwidth, I only have my 3 sim in my work phone as i have stuff paid for already. I see the usual response below from the 3 team, nobody ever gives you a truthfull answer as to why it's always bad, you just get fobbed off with the usual waffle they hope will shut you up.

Re: Anyone else wanting to leave due to poor service?

FellowsDiary — Mon, 05 Aug 2024 12:56:58 GMT

I don't think complaining to Three makes much difference

And their chat helpline is just a meaningless jargon generator

Re: Anyone else wanting to leave due to poor service?

Sorted — Wed, 07 Aug 2024 01:24:16 GMT

Yes both my wife and myself are waiting to leave after this contract term. The service is almost unusable now. Got really bad over there last year. I'm going to try different networks by getting a pay as you go sims and trying them out. Three used to ge very good in my location. But not anymore. So glad there not aloud to sim lock the phones now.

Re: Anyone else wanting to leave due to poor service?

Paddygee1959 — Tue, 13 Aug 2024 12:54:13 GMT

I have the same trouble as I have tried to cancel my contract but they will not do it until I pay my bill which is going up every month at the moment it’s over £200 and will go up by another £45 until I pay the bill which I have no funds as I am disabled so can anyone help me as by the end of next month I will owe them £300

Re: Anyone else wanting to leave due to poor service?

Geordie_Steve — Fri, 16 Aug 2024 18:08:32 GMT

I 100% agree. I recently moved to Three and now feel it is one of the worst decision i've made, with calls where I only hear every other word, resulting in a bad image when working..