topic Re: New 5G mast still not activated in Network

New 5G mast still not activated

MZone — Mon, 12 Dec 2022 11:18:59 GMT

A brand new 3 5G mast has been built on the LL57 2PW area since July 22 (also that was the last time workmen were active on it). Any ideas when it is going to get switched on? Seams a waste just sat there doing nothing after all the effort.

Re: New 5G mast still not activated

JonathanB — Tue, 13 Dec 2022 14:39:36 GMT

Hi @MZone,

We can't give details on the status of the 5G switch on for individual masts on the community, but that does sound an awful long time. I'll pass on the feedback in case this needs looking into further! There are some benchmarking tests that go on after the physical work, so masts aren't switched on as soon as they are built, but I do agree this is an unusual delay.

You can also register for updates about 5G in your area. This way we'll contact you when we can share info about the coverage being upgraded when it is ready.

Thanks,
Jonathan

Re: New 5G mast still not activated

sc1999 — Wed, 14 Dec 2022 09:05:22 GMT

Probably waiting to have the power connected.

Re: New 5G mast still not activated

JonathanB — Wed, 21 Dec 2022 13:53:00 GMT

Hi @MZone,

I hope you're well. Just to let you know, I did get an update on this.

We can confirm the site has been built, but we need to coordinate with other companies to get it operational, and it's taking some time.

Sorry that I can't go into much detail about this, but there's some unexpected delays with a 3rd party. As soon as we're free to complete the switch on, we'll do so.

Thanks,
JonathanB

Re: New 5G mast still not activated

MZone — Wed, 21 Dec 2022 14:23:29 GMT

Hi @JonathanB thanks for this update. Really appreciate you asking the question and coming back to me. Roll on ‘switch on’ day.

Re: New 5G mast still not activated

bulldog555 — Sun, 28 Jan 2024 21:50:28 GMT

Sound like new mast for this area could be delays as well

TF7 5BY

see post here: https://community.three.co.uk/t5/Broadband/Brand-New-Three-PoW-Mast/td-p/24655

Re: New 5G mast still not activated

JonathanB — Mon, 29 Jan 2024 16:08:47 GMT

Hi @bulldog555,

When was this erected? From your wording it on the thread it sounded like this was new?

Thanks,
Jonathan

Re: New 5G mast still not activated

bulldog555 — Mon, 29 Jan 2024 21:27:54 GMT

@JonathanB Last week they put it up

Re: New 5G mast still not activated

JonathanB — Tue, 30 Jan 2024 17:27:26 GMT

Thanks @bulldog555, I don't get access to info on when a particular mast will go online, but please do let me know if it still doesn't seem to be up and running within the next couple of months.

Re: New 5G mast still not activated

bulldog555 — Mon, 20 May 2024 16:19:31 GMT

The mast still not active yet in Park Street, Madeley, Telford, TF7 5BY. Any idea when it will go active date @JonathanB

https://www.google.co.uk/maps/@52.6355502,-2.4550381,3a,75y,110.53h,95.23t/data=!3m6!1e1!3m4!1ssSuGDdjnqEsieo-hXjqhow!2e0!7i16384!8i8192?coh=205409&entry=ttu

Re: New 5G mast still not activated

JonathanB — Wed, 22 May 2024 13:31:43 GMT

Hi @bulldog555,

Thanks for flagging this up. I'll see what I can find out and update you if there's anything we can share.

Thanks,
Jonathan

Re: New 5G mast still not activated

bulldog555 — Fri, 24 May 2024 09:54:18 GMT

Any update yet on my local area mast?

Re: New 5G mast still not activated

JonathanB — Fri, 24 May 2024 16:10:38 GMT

Hi @bulldog555,

We've had a check, but there's not a confirmed date for 5G to be active on that site as of yet. I've been advised that we can make another enquiry in a few weeks time. Thanks for your patience.

Jonathan

Re: New 5G mast still not activated

bulldog5551 — Tue, 23 Jul 2024 01:30:42 GMT

@JonathanB any updated yet for this mast activated live date? i have to use my new forum username bulldog5551 as my old one bulldog555 no longer work with login.

Re: New 5G mast still not activated

JonathanB — Wed, 24 Jul 2024 09:52:21 GMT

Hi @bulldog5551,

Let me know if you'd like me to look into restoring your old username?

It looks like the mast still isn't live as you say, but I've reached out to a contact to see if they have any more details or a timeline.

Thanks,
Jonathan

Re: New 5G mast still not activated

bulldog5551 — Wed, 24 Jul 2024 13:48:47 GMT

Yes please do restoring my old username! Thanks

Re: New 5G mast still not activated

bulldog555 — Wed, 24 Jul 2024 14:49:43 GMT

All ok now back to my old username now. Thanks for sorted it out.

Re: New 5G mast still not activated

JonathanB — Wed, 24 Jul 2024 14:59:53 GMT

Fab glad I could help!

Re: New 5G mast still not activated

bulldog555 — Thu, 25 Jul 2024 10:13:31 GMT

@JonathanB There is now updated for this 5G mast to be activated in September this year.

Re: New 5G mast still not activated

JonathanB — Thu, 25 Jul 2024 10:24:58 GMT

That does look promising, however I have been advised that there's not a strict go live date established for this mast yet, The network team think it could be a couple of months before this one is broadcasting 5G.

Thanks,
Jonathan