topic Re: PlayStation network won’t sign in on hub in Network

PlayStation network won’t sign in on hub

thenorthend — Tue, 28 Feb 2023 14:44:36 GMT

Hi, feel like I’m hitting my head against a brick wall with support. Had the 5g home hub for 2 months and no issues (only get 4g though in my area), suddenly today PlayStation won’t sign into my account. Initially thought ps network is down, no one else reporting it, reset router, PlayStation etc. no joy, then tethered PlayStation to my iPhone 12 mini (also with three on 4g).

Support literally don’t even understand the issue, saying issue is my end when proved it isn’t by signing in no problem tethering to phone, every other device and thing works at home; internet Netflix etc….so what. Have three changed to make this break?

thansk

Re: PlayStation network won’t sign in on hub

thenorthend — Tue, 28 Feb 2023 15:31:34 GMT

Sorry wasn’t very clear, should have said tethered the PlayStation to my iPhone and works instantly, basically the only thing that has stopped working is PlayStation network whilst using the hub and it’s incredibly strange only this would break.

Re: PlayStation network won’t sign in on hub

thenorthend — Tue, 28 Feb 2023 18:56:05 GMT

Have now tried literally everything, port forwarding, putting the PS5 in a DMZ. Wireless and wired, changing DNS settings, I can even watch streaming apps on the console whilst not signed into PlayStation network, sky go app, YouTube etc….

the only thing I can’t do is sign in online and play any online games, but tethered to the phone works perfectly. Honestly what has happened here? There has to be a reason

Re: PlayStation network won’t sign in on hub

hazmuh — Wed, 01 Mar 2023 00:20:07 GMT

same issue, very frustrating. disappointed with lack of response from three.

Re: PlayStation network won’t sign in on hub

thenorthend — Wed, 01 Mar 2023 00:59:59 GMT

Oh really, since when? Today is when it happened to me? Just tried some more troubleshooting and my speed test is 54mb down and 8.8kbps upload!!! Yes you read it right, 8.8kbps and it’s always been exactly that today, must be a bug somewhere in the router? Please someone at three acknowledge this tomorrow, glad it’s not just me at least but we need to figure out a way to fix it. Let me know if you figure anything out please

Re: PlayStation network won’t sign in on hub

thenorthend — Wed, 01 Mar 2023 01:24:54 GMT

If anyone cares, I figured it out finally by googling 8.8kbps as I knew this was the problem.

so using these search results from Google:

https://www.ispreview.co.uk/talk/threads/crazy-low-three-5g-hub-upload-8-8kbps-but-only-on-some-devices.37979/

https://community.three.co.uk/t5/Network/Three-APN-Settings/m-p/5373

i changed the APN settings in the hub admin page from the address 192.168.0.1

If you’re on a mobile device you need to change the webpage from mobile to PC view then in the centre of your page you will have a title of “my router”, 4g+ should be toggled on then choose settings, then the bottom option APN. Then from mode auto to manual, and basically I added a new profile, named it 3 (though it’s just a name so doesn’t matter), PDP type is defaultly selected at IPv4 then in the APN field I just typed three.co.uk, authentication is none and username and password is none.

Hope this helps someone, my question is now why did this just suddenly happen today? Will this change again in future? And why don’t support have a clue about it at all, and try to blame me or Sony when it’s obvious it’s not the problem, since I told them repeatedly I can use the PlayStation with other internet sources. Goodnight!

Re: PlayStation network won’t sign in on hub

hazmuh — Wed, 01 Mar 2023 12:14:53 GMT

thank you so much it worked right away

Re: PlayStation network won’t sign in on hub

JonathanB — Wed, 01 Mar 2023 13:40:42 GMT

Hi @thenorthend,

Thanks for sharing this fix. I've raised feedback from you and some other customers that have reported issues with console gaming recently. Hopefully this advice is of help to others whilst we find out what the root issue is.

If you use the "Accept as Solution" button on your reply that has the links and instructions, this'll promote your thread in search results, and should make it more visible to other customers that are experiencing similar issues.

Thanks,
JonathanB

Re: PlayStation network won’t sign in on hub

MCTurtle — Wed, 01 Mar 2023 22:06:13 GMT

I had the issue occur Tuesday February 28th. I woke up and my Echo Dots/Alexa wouldn't work. When I got home in the evening I discovered I couldn't connect to PSN. These APN changes have got me back online, thank you!

Also, I contacted customer services via phone and chat and they just were a cycle of nobody actually being helpful and similarly to the experience seemingly of most - it was my Echo and PS5 at fault. Ridiculous.

Re: PlayStation network won’t sign in on hub

JonathanB — Thu, 02 Mar 2023 09:10:53 GMT

Hi everyone,

Can you let me know which model of 5G hub you have? This would be either the ZTE MC801A, or Zyxel NR5103E. This'll be really helpful information for investigating where the issue is coming from.

Thanks,
Jonathan

Re: PlayStation network won’t sign in on hub

Chris_james — Thu, 02 Mar 2023 12:24:07 GMT

Thanks man.

Exactly the same thing happened to me on the same day as you. Three are so useless. Said they'll forward my issue to broadband technical support which takes two days and then they'll fix it. Surely should know this is the issue. But thanks to you, I'm up and running again.

Cheers.

Re: PlayStation network won’t sign in on hub

Dann2000 — Thu, 02 Mar 2023 21:21:30 GMT

My model is the MC801A

Re: PlayStation network won’t sign in on hub

JonathanB — Fri, 03 Mar 2023 13:14:24 GMT

Hi everyone,

I have an update on this, we think we've narrowed down where the issue is coming from, and would like to check this out further with you all. I've sent everyone that posted on this, and some related threads, a private message with some instructions.

To view your private messages on the community. Click on your avatar image in the top right of any community page, then "Messages"

Thanks,
JonathanB

Re: PlayStation network won’t sign in on hub

JonoB — Sun, 05 Mar 2023 08:35:30 GMT

Thank you @thenorthend!!

Re: PlayStation network won’t sign in on hub

Brownies — Sun, 05 Mar 2023 09:31:44 GMT

We have the ZTE MC801A.

thanks

Re: PlayStation network won’t sign in on hub

JonathanB — Mon, 06 Mar 2023 10:40:17 GMT

Hi everyone,

I've also sent private messages to everyone that has replied on this thread over the weekend. We'd like to investigate further with anyone that was affected, even if the APN settings change has worked.

Thanks,
JonathanB

Re: PlayStation network won’t sign in on hub

JW23 — Sun, 09 Apr 2023 12:46:37 GMT

I’ve now also started having the same issue. Sky Go on my iPad was first to stop streaming when connected to wifi - it work when using my mobile as a hotspot. Then Disney + refused to stream on my Roku TV (but strangely streams on my iPad when connected to the same wifi). My PS4 won’t connect at all.

Unfortunately the proposed solution doesn’t work for me as my router doesn’t give the option to add a profile. Any ideas/tips? This is very frustrating.

Re: PlayStation network won’t sign in on hub

BrambleJambles — Fri, 14 Apr 2023 11:08:11 GMT

I'm also having what looks like a similar issue with my 4G+ Hub. All other devices work fine except PS5, and I can't find the option to add a profile in router settings.

Re: PlayStation network won’t sign in on hub

jonomac — Fri, 14 Apr 2023 16:24:38 GMT

Hi, we have started experiencing these issues in our home too. We have three roku streaming devices that work when connected to my phone 5G hotspot, but anything via the ZTE MC801A for the last 6 days (started 7th or 7th April) has been experiencing issues. We can open all streaming apps on the Rokus and Samsung TV, but the majority of them do not stream once you select a program. Choosing the websites to stream on phones, laptops and PCs all work correctly.
A couple of the laptops in the house are also dropping connection regularly, even if within a couple of metres of the router.

Re: PlayStation network won’t sign in on hub

jonomac — Fri, 14 Apr 2023 16:33:06 GMT

I've just tried the APN update, i will report back if still experiencing issues.
Additionally, it looks like my firmware was updated on 2nd March to BD_UKH3GMC0801AV1.0.0B15... I read somewhere else perhaps this has caused the issue, though the update was made more than a month ago when the issues arose last weekend.

APN update instructions to try out:

1. Login to your routers management page by typing in 192.168.0.1.

3. In the "my router circle" click on settings under the 5g title.

4.Then.click on APN.

5. Toggle the mode to manual.

6. Set profile name to Three

7.set apn to three.co.uk

8. Authentication should read NONE

9. Make sure PDP is on IPV4

10. Everything else should be blank.