topic Re: Mobile data temporarily turned off by operator in Network

Mobile data temporarily turned off by operator

RobDee — Sun, 28 Jul 2024 06:38:05 GMT

Have this morning received the following notification "mobile data temporarily turned off by operator for SIM 1". I have a Samsung A55 and have tried restarting phone and resetting mobile network to no avail. I have plenty of my data allowance left. Can anybody help?

Re: Mobile data temporarily turned off by operator

MZone — Sun, 28 Jul 2024 08:29:34 GMT

Are you abroad by any chance? If not you can contact Customer Service here.

Re: Mobile data temporarily turned off by operator

Hurryhome — Mon, 29 Jul 2024 06:55:41 GMT

At a large public event, circa 50,000 people in attendance, I received the same message. I assumed it was to protect their network due to the high demand for data and calls. EE seemed to cope, slow but present.

Re: Mobile data temporarily turned off by operator

JonathanB — Mon, 29 Jul 2024 11:11:16 GMT

Hi @RobDee,

This could be indicative of planned maintenance, a local outage, or congestion in your local area. Are there any issues showing on the Network Status Checker?

Thanks,
Jonathan