topic Re: Cancellation in Network

Cancellation

Dazthreeacc — Tue, 30 Jul 2024 17:56:23 GMT

Hi i cancelled my contract i owed approx £40 he said you will recieve a final bill so i didnt have to pay it would just be added to the final bill,however now three have said they have denied my request to cancell the contract due to owing the bill can they legally uncancell my contract .

Re: Cancellation

Geluk — Tue, 30 Jul 2024 18:45:07 GMT

This is a user forum; we have no account access. You must resolve with 3 directly via phone/chat.

Re: Cancellation

JonathanB — Wed, 31 Jul 2024 11:13:48 GMT

Hi @Dazthreeacc,

I'm sorry to hear you're leaving Three. Owing a balance doesn't stop a cancellation request from going through so that's a bit odd, although it's best to pay your balance when it's due to avoid impact to your credit file.

Did you definitely put in a notice to cancel, or did you get sent a PAC or STAC code for example? When cancelling using one of those codes, you need to give this to the new provider within 30 days or the cancellation won't go ahead.

Thanks,
Jonathan