topic Re: Data suddenly stopped working in Network

Data suddenly stopped working

GreenJ — Fri, 10 May 2024 00:39:36 GMT

We are currently abroad in the US and have purchased sims (have done so times before). My partner has a 60gb one which has been working fine, yet today has suddenly just stopped working. We have been here just over a week & has been working fine up until earlier this afternoon. He has only used just under 12gb data out of the 60gb.
We have reset phone, turned data off/back on, turned phone off/back on, aeroplane mode, taken sim out and put back in…. Still nothing. We have used Three sims before in the US and have only ever had issues making calls whilst abroad (can’t ever do so despite being told we can) yet this with data is a first.
He can go on apps and it ‘uses his data allowance’ but nothing recent actually loads/message come through for him.

Is there anything else we can try?! We are relying on his sim for data which is why he bought the 60gb one as out here for 3 weeks on road trip.

Re: Data suddenly stopped working

MZone — Fri, 10 May 2024 06:59:57 GMT

Have a look at the roaming information page here but sound like you have used upto 12GB of data as per their fair use policy so that’s why it’s stopped working.

Re: Data suddenly stopped working

PeteG — Fri, 10 May 2024 18:53:28 GMT

Hey.

Thanks for helping and giving an answer so soon here. Based on what GreenJ advised, you've hit the nail on the head with the advice.

Pete.

Re: Data suddenly stopped working

Raft_98 — Fri, 02 Aug 2024 01:36:57 GMT

I have a similar Problem right now here in the Netherlands, I have paid for Top Up of 12gb roaming, consumed only 6gb but now it has stopped working, I have already restarted my phone several times, switched carriers but still nothing, I need help

Re: Data suddenly stopped working

PeteG — Sun, 04 Aug 2024 13:29:55 GMT

Hello.

Which bundle did you add to the account?

Pete.