topic Re: What are my options after hitting 12GB fair use in Network

What are my options after hitting 12GB fair use

Blair_1980 — Sat, 27 Jul 2024 10:08:56 GMT

Hi. I’m currently abroad in Croatia and have hit the 12GB of fair use.

Will buying an add on help or will I have to pay a surcharge for the rest of the holiday or until the next billing cycle.

I have pay monthly unlimited data.

Re: What are my options after hitting 12GB fair use

MZone — Sat, 27 Jul 2024 11:13:59 GMT

The only option is a data passport but that costs £5 a day for unlimited data for 24 hours. Probably cheaper to just pay the surcharge depending on how much data you’re going to use. Based on 0.3p/mb for the surcharge on a three your way plan you would need to use 1666.66 mb in 24 hours to hit £5.

Re: What are my options after hitting 12GB fair use

Blair_1980 — Sat, 27 Jul 2024 11:22:15 GMT

Okay thank you for the help. The options don’t make it clear that buying other addons apart from the daily £5 one will be useless once you hit that 12GB limit.

It’s mostly used for hot spotting the kids because the data is faster than the WiFi but they are just going to have to suck it up.

Think the surcharge will be the way to go.

Re: What are my options after hitting 12GB fair use

Anonymous — Sat, 27 Jul 2024 18:35:14 GMT

https://www.three.co.uk/support/roaming-and-calling-abroad/roaming-abroad

It's 1p per mb

So 1gb outwith the Data Passport will be £10, double the cost of the data passport.

Re: What are my options after hitting 12GB fair use

MZone — Sat, 27 Jul 2024 19:37:07 GMT

Wrong. It’s only 1p/mb once you use all your allowance. So if you have 30gb a month you can use 12gb for roaming under fair usage then there is a surcharge of 0.3p/mb until you use all of the remaining 30gb allowance. If you use all the 30gb allowance then it is 1p/mb until your allowance refreshes.

Re: What are my options after hitting 12GB fair use

Anonymous — Sat, 27 Jul 2024 20:20:10 GMT

Not wrong. The information given is straight from the Three website. Where are you getting your information from?

Re: What are my options after hitting 12GB fair use

MZone — Sat, 27 Jul 2024 20:31:36 GMT

Three price guide and have a look at this post here

Re: What are my options after hitting 12GB fair use

MZone — Sat, 27 Jul 2024 20:40:01 GMT

Just to clarify the surcharge only applies when using your monthly data allowance and if you go over that you will then be charged 1p/mb.

Re: What are my options after hitting 12GB fair use

Anonymous — Sat, 27 Jul 2024 22:54:22 GMT

If I've given anybody incorrect information I do apologise.

I always try to be helpful with any of my posts, so please feel free to delete any erroneous replies (moderators).

Re: What are my options after hitting 12GB fair use

PeteG — Sun, 28 Jul 2024 15:47:18 GMT

No worries, Tarantella.

I can see the information on the website that lead you to that conclusion, and I can see why you provided that information here. Perhaps that info isn't the clearest explanation. I'll feed it back to see if the Web Team would be OK looking for another way to word it.

Pete.

Re: What are my options after hitting 12GB fair use

Anna9 — Mon, 05 Aug 2024 16:34:44 GMT

Hi,

I don't quite understand the above responses (I am not very good with the technical stuff), apologies if I repeat a question that has already been answered. So once I reach the 12Gbyte limit, I can still buy a data passport for £5/day and that would allow me to go over the 12Gbyte? Is that true for business customers too?

Re: What are my options after hitting 12GB fair use

MZone — Mon, 05 Aug 2024 16:53:02 GMT

Business charges are slightly different see here

Using Spain as an example it’s £6 inc vat for a data passport for 24hrs unlimited data.

Or/ 0.3p per MB if you still have UK data allowance, but go over the 12GB cap

Or/ 1p per MB of you have no UK data allowance left

Re: What are my options after hitting 12GB fair use

Anna9 — Mon, 05 Aug 2024 17:07:04 GMT

Thank you. I got the info from a Three shop today, that once the 12Gybyte is used, there is nothing they can do, which was weird. We have unlimited data, so should it not automatically be available for the 0.3p per MB? Thank you!

Re: What are my options after hitting 12GB fair use

MZone — Mon, 05 Aug 2024 17:14:59 GMT

From what I posted above I believe so yes but that is based on going to Spain. Please check the link i gave you for pricing for the country you are actually going to.

Re: What are my options after hitting 12GB fair use

teaukiwa — Wed, 07 Aug 2024 08:43:05 GMT

HI there, how do i use the surcharge?. i've got 60Gb left and im in italy, and want to use this up before the month ends, in 2 weeks..

Thanks

Re: What are my options after hitting 12GB fair use

teaukiwa — Wed, 07 Aug 2024 09:10:36 GMT

Hi there, i've reacehed my 12 gb limit, in Italy, but is there any way to utilise the remainder that i have on my PAYG plan?. I've got heaps left. There's mention of utilising the surcharge, how do i use this please. Any help appreciated.

Re: What are my options after hitting 12GB fair use

MZone — Wed, 07 Aug 2024 16:53:00 GMT

You’ll have to top up cash and pay for what you use.