topic Re: Account in Network

Account

Jenny1 — Thu, 08 Aug 2024 09:00:20 GMT

I have received a bill for an account that was cancelled in June 2024. Please check the deatils at your end.

Re: Account

Jenny1 — Thu, 08 Aug 2024 09:02:46 GMT

Is anyone there ?

Re: Account

MZone — Thu, 08 Aug 2024 20:39:06 GMT

Contact Customer Service here we have no access to your account on here.

Re: Account

PeteG — Fri, 09 Aug 2024 17:46:17 GMT

Hello, Jenny1.

To know for sure, MZone is right, you'd need to contact the team on chat or by calling as they can access your account to check on it.

Based on the information you've given though, it's not that out of the ordinary for a bill to arrive that much later. Certain cancellations require 30 days notice, and then it can take up to 28 days for the final invoice to be created, then sent. If you cancelled in June, there's a good change a final would would land around about now.

Either way, it won't cause any harm to double check with the team.

Pete.