topic Re: Three mobile offer in Network

Three mobile offer

NigelHawk — Sat, 10 Aug 2024 08:11:03 GMT

Been given a text and now an email allegedly from Three about the offer of a new Moto g mobile as the old 2G network is shutting down is this a genuine offer from Three??

Re: Three mobile offer

Anarres — Sat, 10 Aug 2024 18:43:06 GMT

I received a similar email and am also here to confirm it's legit.

Re: Three mobile offer

NigelHawk — Sun, 11 Aug 2024 16:11:21 GMT

I will ring the main shop and ask what they know about the offer. I just realised I will need a nano card for the newer mobile phones so can ask about the SIM card at the same time.

Re: Three mobile offer

JonathanB — Mon, 12 Aug 2024 12:11:08 GMT

Hi @NigelHawk,

Are you able to share the precise wording of the text and/or email you received? And also the email address it was sent from? We've never had a 2G network at Three, it's the 3G network that's being switched off, but if you can share what has been said, and where it's come from, we'll be able to investigate further.

Thanks,
Jonathan

Re: Three mobile offer

NigelHawk — Mon, 12 Aug 2024 12:54:55 GMT

Thanks copy attached into word document. text and email read the same.

Re: Three mobile offer

NigelHawk — Mon, 12 Aug 2024 12:55:47 GMT

mistake it read 3G!

Re: Three mobile offer

JonathanB — Mon, 12 Aug 2024 14:42:52 GMT

Thanks @NigelHawk, I've checked into this with some colleagues and that does match with official communications we're sending out. If you were sent that text and email it should direct you to a form on three.co.uk to claim the phone

Thanks,
Jonathan

Re: Three mobile offer

NigelHawk — Mon, 12 Aug 2024 16:03:02 GMT

Great news Thanks for double checking.

Re: Three mobile offer

NigelHawk — Mon, 19 Aug 2024 15:13:22 GMT

New mobile phone arrived today. Very pleased indeed. The Moto g 04 is a great device and easy to use.. well done THREE. Very happy as my old mobile was broken and unusable. Many Thanks.

Re: Three mobile offer

JonathanB — Tue, 20 Aug 2024 08:42:32 GMT

That's great! Thanks for taking the time to update the community @NigelHawk. Also glad to hear that this cropped up at just the right time to help you out.

Thanks,
Jonathan