topic Re: About Calls in Network

About Calls

Shin — Fri, 28 Oct 2022 23:02:42 GMT

My account shows calls are unlimited.

But when I call, it says I need to charge account balance, because it’s too low.

So I changed it a little, and try to call.
But While I’m calling, the device stop to connect and say the same thing above.

My device is unlimited for calls, right?

Re: About Calls

kelper — Sat, 29 Oct 2022 14:00:18 GMT

Unlimited does not apply to premium rate or overseas numbers.

Re: About Calls

JonathanB — Mon, 31 Oct 2022 10:49:48 GMT

Hey Shin,

Welcome to the Three Community.

As kelper says, Unlimited calls don't apply to premium/international calling. When you have a PAYG add on, you can use the Unlimited minutes to call UK landlines and mobiles only.

If the number you're trying to call is a standard landline or mobile, I'd recommend opening a chat with the PAYG team here.

Hope this helps,
JonathanB

Re: About Calls

Sunny2 — Fri, 11 Apr 2025 12:10:06 GMT

My phone no is on a 6GB per month data pack with unlimited calls and text. But I haven’t be able to receive or make UK landline call or mobiles. It keeps saying “this call cannot be completed your account balance is too low” may you advise on this? Thank you!

Re: About Calls

PeteG — Sat, 12 Apr 2025 09:53:38 GMT

Hello, Sunny.

That's strange. Since the plans all have unlimited minutes, you should have an allowance to make calls. Is it all calls you're unable to make? Or a specific number? You might not be able to call certain numbers, like premium numbers, but if it's just standard calls, like mobiles and landlines, something must be up with the account.

If that's the case, I'd recommend getting in touch with the support team directly where the account can be accessed and the team can look into it for you.

Pete.