topic Re: Please WIFI Call whitelist this IP Address block 149.107.0.0/19 in Network

Please WIFI Call whitelist this IP Address block 149.107.0.0/19

gerainte — Wed, 31 Jul 2024 16:45:12 GMT

I have been advised that I need to raise this issue on this site.

Three - Please update your I.P. geo filtering for 149.107.0.0/19 as you are currently blocking WIFI calling from this address space, despite it being geo-located in the UK.

Please update it as its been RIPE updated for a couple of months now, and my customers still cannot make 3 WIFI calls and its driving them mad!!

Re: Please WIFI Call whitelist this IP Address block 149.107.0.0/19

MZone — Wed, 31 Jul 2024 17:05:01 GMT

Contact Customer Service here

Re: Please WIFI Call whitelist this IP Address block 149.107.0.0/19

gerainte — Thu, 01 Aug 2024 09:14:54 GMT

I have had 6 (yes 6 calls with customer support) and no one can move this forwards, I was advised by a three architect to raise it here!

Re: Please WIFI Call whitelist this IP Address block 149.107.0.0/19

JonathanB — Thu, 01 Aug 2024 10:45:45 GMT

Hi @gerainte,

Sorry to hear about this issue, and that you haven't been able to resolve it through our customer services teams. I'll do my best to help.

Can you help me out with a bit more context as to what's been happening? You've mentioned your customers can't make Wi-Fi calls, is this IP in use at your business premises?

Thanks,
Jonathan

Re: Please WIFI Call whitelist this IP Address block 149.107.0.0/19

gerainte — Thu, 01 Aug 2024 15:12:51 GMT

The address block which is a /19 (8192 Public IP Addresses) from the 149.107.x.x Address space is in use by our PPPoE connected customers.

If we switch to a.n.other address from a different block then they can make WIFI calls, which proves its a geo-location issue.

The address space serves mostly residential customers.

Re: Please WIFI Call whitelist this IP Address block 149.107.0.0/19

thebeesons — Thu, 29 Aug 2024 13:35:30 GMT

Hi @JonathanB just wondering if there has been any resolution to this? I believe I'm one of the customers affected by this issue - my IP address starts 149.107.... and since joining my new ISP I've been unable to make WiFI Calls. It's now been over a month and my ISP assure me the issue is in your hands. I've spoke to your support line on a couple of occasions directly and this seems to be well beyond their remit - perhaps you can shed some light on the situation? At the moment the only solution I have is to move all the mobiles in my household to an alternative provider - not ideal!

Re: Please WIFI Call whitelist this IP Address block 149.107.0.0/19

thebeesons — Thu, 29 Aug 2024 13:39:24 GMT

Hi @gerainte I'm assuming you're from Wessex? If so, I'm one of the 3 mobile users affected by this issue. I'm wondering how many of are out here in the wilderness unable to make WiFi call as a result. Perhaps you could encourage others to join this thread - if there are enough of us 3 might just do something about it? 🤞

Re: Please WIFI Call whitelist this IP Address block 149.107.0.0/19

JonathanB — Fri, 30 Aug 2024 15:18:03 GMT

Hi @thebeesons,

I have raised this feedback to our Service Desks. It may help if I can give them a bit more context though. It looks like the OP was in touch on behalf of a business or other organisation, but was then talking about residential customers, and having been in touch with our personal customer services.

Which ISP are you with @thebeesons?

Thanks,
Jonathan

Re: Please WIFI Call whitelist this IP Address block 149.107.0.0/19

thebeesons — Sat, 31 Aug 2024 05:33:56 GMT

Hi @JonathanB

My ISP is Wessex Internet - I understand having spoken to them that I am one of a number of 3mobile customers experiencing the same issue when making WiFi calls via their network. I live in quite a remote area with limited mobile coverage, so I'm dependant on WiFi calls. Anything you can do to get this resolved would be much appreciated.

Thanks

Re: Please WIFI Call whitelist this IP Address block 149.107.0.0/19

gerainte — Wed, 04 Sep 2024 15:59:01 GMT

This is still an issue. Is customer support a thing of the past for Three?

Re: Please WIFI Call whitelist this IP Address block 149.107.0.0/19

gerainte — Wed, 04 Sep 2024 16:01:30 GMT

I have requested anyone that contacts Wessex with a Wifi calling issue who is a three customer join this thread.

Re: Please WIFI Call whitelist this IP Address block 149.107.0.0/19

gerainte — Wed, 04 Sep 2024 16:29:10 GMT

Re: Please WIFI Call whitelist this IP Address block 149.107.0.0/19

JonathanB — Fri, 27 Sep 2024 12:35:04 GMT

Hi everyone,

I've had word back from a colleague that this issue should be resolved now, can you let me know if you're still experiencing these issues?

Thanks,
Jonathan