topic Re: Hotspot in Network

Hotspot

Fiaz — Sat, 07 Sep 2024 12:42:45 GMT

Using Data Passport whilst abroad. Have activated hotspot. However other devices 'connects' to the hotspot, but there is no Internet.and it does not actually connect. In UK, the hotspot works fine. Am I missing something?

Re: Hotspot

Anonymous — Sat, 07 Sep 2024 12:51:41 GMT

Check in the Three app that your Spend Cap isn't set to zero, and check with Customer Services that your credit limit isn't set to £1

Re: Hotspot

Fiaz — Sat, 07 Sep 2024 13:18:42 GMT

Many thanks for the quick & helpful reply. Spend Cap is not zero and should be able to accommodate the Data Passport. Not sure about the credit limit. What is the best way to get connected with Customer Services whilst abroad?

Re: Hotspot

Anonymous — Sat, 07 Sep 2024 14:25:45 GMT

Live Chat via the Three app, or via three.co.uk

Hope you get it sorted

Re: Hotspot

Fiaz — Sat, 07 Sep 2024 17:41:06 GMT

Many thanks. Much appreciated. Stay blessed 😇.