Calling Estonia

Geordie_Steve — Tue, 10 Sep 2024 19:13:09 GMT

Today I tried to call a business contact in Estonia, only to be told by Three "to hold, as my call was chargeable and I had reached my monthly limit.. (News to me that there was a limit set!).. So I went into my Account and changed it to 'unlmited', which was saved and accepted. (Ps. This call is a one-off, no need to add monthly payment)

I have followed Three's instructions so returned to make the call, only to hear the very same message as before (.. that I should set my limit to unlimited (I have!)

So I sill can't make my initial call...

What am I doing wrong!!??

Re: Calling Estonia

JonathanB — Wed, 11 Sep 2024 14:32:26 GMT

Hi @Geordie_Steve,

Spend limit updates usually take effect immediately, so I'm sure you'll have updated this correctly. I'd recommend to check in with Customer Services next. They can check if your actual Credit Limit for the account has either been set to £0 or lower than your monthly bill amount. This is a limit that can't be directly accessed from My3 but also helps protect you from unexpected high bills.

If you need to check the call charges to reach Estonia, we have an international call checker here too.

Thanks,
Jonathan

topic Calling Estonia in Network

Calling Estonia

Re: Calling Estonia