topic Re: Poor Network in Network

Poor Network

Morbeous — Wed, 02 Nov 2022 09:24:40 GMT

I got a PAYG sim to check how 3 is compared to my current provider. 3 wins everywhere I have been except at home where its unusable!! For 3 weeks now each time I check the Network status it says "We're fixing an issue with our network in this area" With a poor signal at home not much point in switching. How long does it take to fix these issues?

Re: Poor Network

JonathanB — Wed, 02 Nov 2022 09:50:05 GMT

Hey Morbeous,

Welcome to the Three Community. That's really disappointing to hear that the signal is letting you down at home, when it works so well everywhere else you've been.

Unfortunately there's no absolute standard timeframe on engineering works, some issues require just a couple of hours, and others can stretch into days or in more unusual situations weeks, depending on the circumstances.

Usually in my experience, a longer term outage probably means there's some dependency on a 3rd party before we can proceed. This could be waiting for permission from a landowner, or local authority, or they're only granting us access at limited times. There could also be concerns with making sure work conditions are safe, for example we may need a utility company to isolate and cut power around the mast whilst we work, so this can also limit the time available to work on the issue.

We can't usually share much info about specific cases I'm afraid, but I'm sure if you contact the PAYG team they'll give you an estimated fix date, as long as we have one to share. (Look for the "chat now" button when you load the above link).

I hope you see some improvements to your local signal soon. 🙂

JonathanB

Re: Poor Network

sc1999 — Wed, 02 Nov 2022 18:17:39 GMT

Ignore the network status checker as it's pretty much junk. I have been with 3 for 6 months and it's always that there is work going on and I expect it to until my contract expires. Phoning 333 is just sas pointless.