topic Re: Loss of signal Cambourne Cambridgeshire in Network

Loss of signal Cambourne Cambridgeshire

RobA1 — Mon, 16 Sep 2024 14:17:59 GMT

Now nearly two weeks of having no signal in and around Cambourne Cambridgeshire CB23***. Got only dots where bars should show, contacted customer support twice to be told they’re working on it. Status checker shows a problem being worked on but seriously, I can’t make or receive calls, texts etc and it’s getting a joke now.

Re: Loss of signal Cambourne Cambridgeshire

Sarah-Louise — Sun, 15 Sep 2024 06:09:11 GMT

It really is an absolute joke! I’ve had a few of occasions now where I’ve missed important messages and calls because they’ve come through late when I’ve gone out of the town or got home and connected to WiFi.

Re: Loss of signal Cambourne Cambridgeshire

Aaminasad — Sun, 15 Sep 2024 18:19:32 GMT

I’m having the same issue in Cambourne. My wifi being 3 as well, I am unable to use WiFi calling neither. I was forced to use my neighbors WiFi to access the internet. It has been a complete and utter inconvenience. Called 3 customer service who were not able to give any useful information about when or if the network will be back. Not so say it was great before neither. Very disappointed.

Re: Loss of signal Cambourne Cambridgeshire

JonathanB — Tue, 17 Sep 2024 16:12:49 GMT

Hi @RobA1, @Aaminasad, @Sarah-Louise,

I'm sorry to hear about the disruptions you've been facing recently. Have you started to see any improvements to the local service in the meantime?

@Sarah-Louise, just to check as it's not clear from your post, are you also in the Cambourne area?

Thanks,
Jonathan

Re: Loss of signal Cambourne Cambridgeshire

RobA1 — Wed, 18 Sep 2024 00:31:54 GMT

Hi Jonathan

As of yesterday the signal strength has thankfully finally returned 🤩

Re: Loss of signal Cambourne Cambridgeshire

Sarah-Louise — Wed, 18 Sep 2024 14:12:47 GMT

Hi Jonathan, yes I’m also in the CB23 area and like the others I now have signal.
Thank you.

Re: Loss of signal Cambourne Cambridgeshire

Craigm — Thu, 19 Sep 2024 11:38:26 GMT

The signal is still useless, used have good speeds as on the old airfield and now only 1 or 2 bars showing with very slow data speeds

Re: Loss of signal Cambourne Cambridgeshire

KateS — Thu, 19 Sep 2024 13:36:41 GMT

Hey @RobA1,

That's great news! Thanks very much for letting us know. We really appreciate your patience during this time.

Thanks,

Kate

Re: Loss of signal Cambourne Cambridgeshire

PeteG — Fri, 20 Sep 2024 16:40:05 GMT

Oh that sounds frustrating. With the network growing and increasing their coverage, I'm not sure why it would be so problematic in that area for you. It's possible there's some kind of fault in the area that's throwing things off, or perhaps there's a device issue that's making it harder to connect.

The best way to find out more would be to speak to the Support Team on chat or by calling. They can explore the issue in greater detail and advise of the available options.

Pete.

Re: Loss of signal Cambourne Cambridgeshire

1pkplayer — Sun, 29 Sep 2024 10:19:19 GMT

Exactly the same in Norwich. I think is time to change network

Re: Loss of signal Cambourne Cambridgeshire

Sarah-Louise — Mon, 30 Sep 2024 04:39:38 GMT

It improved but now isn’t working again, it’s shows full signal and 4G but I don’t actually have any signal and can’t do anything unless connected to WiFi.

Re: Loss of signal Cambourne Cambridgeshire

PeteG — Mon, 30 Sep 2024 17:54:19 GMT

Hello.

That's not so great. Usually a reduction in network performance is temporary. It can happen when faults occur, or when changes happen in the area. It can take a bit of time for things to be sorted and go back to normal.

It might be worth popping through to the Service Status page to see if there's anything there about the issue you're having.

You could also speak to the Support Team by calling or chatting to explore the options that might be available to you.

Pete.

Re: Loss of signal Cambourne Cambridgeshire

KateS — Tue, 01 Oct 2024 13:39:27 GMT

Hey @Sarah-Louise,

Ah, that's a pain.

Could you enter your postcode into our Network Status Checker and let us know if there's any reported issues or work going on in the area that may be causing this, please?

When did the issue first begin? Are you noticing a loss of services at any other areas, or solely your home address?

Thanks,

Kate

Re: Loss of signal Cambourne Cambridgeshire

Sarah-Louise — Sat, 05 Oct 2024 11:07:43 GMT

It says there is a known issue which is being fixed but it’s been saying that for a while. The entire CB23 postcode has had problems with signal for months. Either we have none at all or it says full signal and 4G but nothing loads, phone calls don’t connect/aren’t received it and messages don’t send.

Re: Loss of signal Cambourne Cambridgeshire

PeteG — Mon, 07 Oct 2024 17:49:59 GMT

That's not so great.

It might be a good idea to speak to the Support Team on chat or by calling so that further diagnostic checks can be done. The team can also check to see what other options might be available.

Pete

Re: Loss of signal Cambourne Cambridgeshire

RobA1 — Mon, 07 Oct 2024 19:11:27 GMT

I’ve been chatting to customer support every week since and they just say they are aware and working on the issue…..I’ve received numerous messages to say it’s been resolved….been nearly 2 months now - only improvement I’ve seen is I have full bars on 4g showing but still can’t access any data based services out and about ie YouTube or even loading google pages -

Re: Loss of signal Cambourne Cambridgeshire

KateS — Wed, 09 Oct 2024 10:15:32 GMT

Hey Rob,

Thanks for getting back to us.

As you've been experiencing these issues for a longer period of time without resolution, I'd recommend raising a complaint on the account.

Our team will investigate these issues thoroughly and get back to you with a proposed resolution or provide you with further options.

Thanks,

Kate