https://community.three.co.uk/t5/Network/Samsung-Galaxy-A8S-Issue/m-p/36950#M7811 <P><STRONG>I had to factory reset my phone as my data was simply not working on 3 network. Now my calls are not going through. The call starts as normal but there is no connecting, no sound. I dont have wifi calling on the phone, as I was told to turn that off, but it is not that I think. Had no issues with the 3 Sim card but in the past few months the phone itself is misbehaving, either text, or data was not working, since the factory reset they work now I have call issues</STRONG></P> Mon, 23 Sep 2024 21:35:56 GMT Malasor 2024-09-23T21:35:56Z https://community.three.co.uk/t5/Network/Samsung-Galaxy-A8S-Issue/m-p/36950#M7811 <P><STRONG>I had to factory reset my phone as my data was simply not working on 3 network. Now my calls are not going through. The call starts as normal but there is no connecting, no sound. I dont have wifi calling on the phone, as I was told to turn that off, but it is not that I think. Had no issues with the 3 Sim card but in the past few months the phone itself is misbehaving, either text, or data was not working, since the factory reset they work now I have call issues</STRONG></P> Mon, 23 Sep 2024 21:35:56 GMT https://community.three.co.uk/t5/Network/Samsung-Galaxy-A8S-Issue/m-p/36950#M7811 Malasor 2024-09-23T21:35:56Z https://community.three.co.uk/t5/Network/Samsung-Galaxy-A8S-Issue/m-p/37003#M7832 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/24036">@Malasor</a>,</P> <P>This issue could mean that VoLTE/4G Calling isn't enabled or supported on your phone. Have you seen our article&nbsp;<LI-MESSAGE title="How to ensure your phone is ready for the 3G switch off" uid="36142" url="https://community.three.co.uk/t5/Network/How-to-ensure-your-phone-is-ready-for-the-3G-switch-off/m-p/36142#U36142" discussion_style_icon_css="lia-mention-container-editor-message lia-img-icon-forum-thread lia-fa-icon lia-fa-forum lia-fa-thread lia-fa"></LI-MESSAGE>? Let me know if the info there helps you get your calls working again.</P> <P>Thanks,<BR />Jonathan</P> Tue, 24 Sep 2024 15:43:24 GMT https://community.three.co.uk/t5/Network/Samsung-Galaxy-A8S-Issue/m-p/37003#M7832 JonathanB 2024-09-24T15:43:24Z