topic Re: sp in Network

sp

sp2 — Mon, 23 Sep 2024 13:14:40 GMT

Need help please,for almost a week I have not been able to make calls on my mobile,I can receive them and use text and everything else.Any help would be appreciated,thanks.

Re: sp

Geluk — Mon, 23 Sep 2024 13:46:38 GMT

Use their CHAT page, or direct message them on Social Media.

Re: sp

Malasor — Mon, 23 Sep 2024 22:04:23 GMT

The very same issue on a Samsung phone in the past 3 days.

Re: sp

JonathanB — Tue, 24 Sep 2024 16:16:30 GMT

Hi @sp2,

This issue could mean that VoLTE/4G Calling isn't enabled or supported on your phone. Have you seen our article How to ensure your phone is ready for the 3G switch off? Let me know if the info there helps you get your calls working again.

Thanks,
Jonathan