Second Monthly SIM card not working

meeko — Thu, 26 Sep 2024 17:36:10 GMT

I bought a two pack of monthly sim cards that are already paid for. The first one worked but the second one doesn't. It keeps saying "you may be out of data from free" and I had to manually imput the new number in the three app which still does not work and the 10gb of data does not appear. Nonetheless, I can't log into my account from any browser because it still has the old number from my previous monthly sim linked to it and so I don't get any log in codes. I tried switching all of my settings in my phone and still it doesn't work.

Re: Second Monthly SIM card not working

PeteG — Fri, 27 Sep 2024 18:13:24 GMT

Hello, Meeko.

That's not so good. It seems strange that one is working differently from the other, I'm not sure why that would be. It sounds like there might be an issue on the account or something like that. I'd recommend reaching out to the PAYG Support Team in order to have them look into that.

Hopefully they will be able to sort it out quickly for you.

Pete.

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Second Monthly SIM card not working

Re: Second Monthly SIM card not working