topic Re: Cannot make or receive calls in Network

Cannot make or receive calls

PC-Vega — Thu, 26 Sep 2024 17:31:35 GMT

I am unable to make or recieve normal mobile calls. Nothing happens when I dial any number from voicemail to another person, nothing is working. I can see that I have 4G connection but it does not mean anything. I have switched my phone on and off, gone out of the House and removed my sim card and put it in multiple times. I went to the three shop and I was told to CALL three. This is the worst type of service that I have ever experienced. I have been with three for many years but will be moving providers now as they are completely useless

Re: Cannot make or receive calls

Melee — Thu, 26 Sep 2024 18:38:26 GMT

I'm in the same boat. I've been with 3 for about 25 years and never had any problems. Now we have been forced on to the 'improved' 4G I can't make or receive calls .I too have tried switching the phone on and off several times to no avail. I've spent all evening trying to contact them. There is no one at the live chat so I've gone through all the rigmarole three times and each time got thrown out at the end, I tried to call and got cut off. It's ridiculous. Their coverage checker for where I work says excellent but the only place I can use the phone is in the middle of the car park!

Re: Cannot make or receive calls

PeteG — Fri, 27 Sep 2024 16:19:14 GMT

Hey there.

It sounds like there's a chance you may be facing issues due to the recent deactivation of 3G. There's a Thread with advice on it here. Hopefully some of that info will help get you back up and running.

Pete.

Re: Cannot make or receive calls

derekchung115 — Tue, 21 Jan 2025 15:18:58 GMT

I got the same problem recently. I can send or receive text tho.

Has your problem been resolved?

Re: Cannot make or receive calls

derekchung115 — Tue, 21 Jan 2025 15:23:14 GMT

I got the same problem recently. I can send or receive text tho.

Has your problem been resolved?? Thanks.

Re: Cannot make or receive calls

JadeF — Wed, 22 Jan 2025 12:21:25 GMT

Hey @derekchung115

Welcome to the Three Community.

Is this happening in one particular area? How long has this been going on for?

If you enter your postcode here, this should give you some insight into the coverage in your area

To discuss this further, we would recommend chatting with our Customer support team.

Jade

Re: Cannot make or receive calls

MYSTIKAL — Thu, 23 Jan 2025 14:47:46 GMT

Can't seem to make phonecalls

Re: Cannot make or receive calls

Bex99 — Thu, 23 Jan 2025 16:15:02 GMT

Me neither.

Re: Cannot make or receive calls

Abdus — Thu, 23 Jan 2025 19:03:35 GMT

Absolutely ridiculous. I tried making multiple calls due to various emergencies but it failed. I cannot make or recieve calls.

Disgusted at the service. I need to move to a different provider to avoid been unable to reach anyone in an emergency. I have filled a complaint for Three to release me out of this stupid contract!!

Re: Cannot make or receive calls

Abdus — Thu, 23 Jan 2025 19:05:21 GMT

Ridiculous. Don't you run any test to determine the impact on active users when decomission legacy services !!

Re: Cannot make or receive calls

MH88 — Thu, 23 Jan 2025 23:31:50 GMT

This is the case for both my brother and myself, and with a red weather alert coming to Northern Ireland tomorrow and no explanation from 3 we have no idea why! It isn’t good enough!

Re: Cannot make or receive calls

Ravenrook — Wed, 25 Jun 2025 11:01:37 GMT

Same issue with me too. Cannot make or receive calls. It is infuriating. Are we going to be compensated for this?

Re: Cannot make or receive calls

Abdus — Wed, 25 Jun 2025 12:27:51 GMT

I hope so. Last time three gave me some measly compensation. The service has gone down again today -_-

Re: Cannot make or receive calls

Ellie123 — Wed, 25 Jun 2025 13:24:31 GMT

I can’t make or receive calls from today on my 3 contract and when I called in my local shop today, they said they are aware of a problem which they are working on to fix it 🤷‍♀️

Re: Cannot make or receive calls

JonathanB — Thu, 26 Jun 2025 15:37:16 GMT

Hi everyone,

Apologies we missed the replies on this topic yesterday, this topic is quite an old one, and unrelated to yesterday's issues. Our topic in relation to yesterday is found here: Calling issues 25/06/2025

Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our network. We apologise sincerely for the issues yesterday.

Thanks,
Jonathan

Re: Cannot make or receive calls

Bluebella — Mon, 11 Aug 2025 09:26:25 GMT

I still have the sane issue. Network drops all the time, restarting networks setting or tirning off and on etc works eventually (15 plus attempts) but when I want to make next call I have to go through the same circus… I am thinking of leaving as this is not a viable situation. Customer service is not hugely helpful either.