topic Re: Poor coonection during landline calls in Network

Poor coonection during landline calls

Danno — Tue, 25 Jun 2024 08:14:28 GMT

I have been having issues with calling landlines. I can usually hear the person on the other end but they can't hear me. This issue is only a calls to landlines problem as calling mobiles is always fine.

This was happening on my previous sim and phone and I expected an upgrade to resolve the issue with a new sim card and new number, unfortunately the problem still occurs.

I've called Three and they're unsure of the issue.

Re: Poor coonection during landline calls

Anonymous — Tue, 25 Jun 2024 09:14:55 GMT

Try switching off wifi-calling and see if that helps.

If you haven't already, put your postcode into the coverage checker.

Also, check network status in your area to see if there's any ongoing work or maintenance.

Failing all of that, have a chat with Customer Services.

If none of that helps, raise a complaint.

Re: Poor coonection during landline calls

KateS — Wed, 26 Jun 2024 10:14:21 GMT

Hey Danno,

I'm sorry to hear you're having trouble with calling landlines, this must be frustrating.

Did you try following the steps as advised by @Anonymous , at all?

Could you also pop your postcode into our Network Status Checker and let me know if any issues are reported in the area, or work currently taking place, please?

Thanks,
Kate

Re: Poor coonection during landline calls

Danno — Wed, 26 Jun 2024 15:29:34 GMT

I've tried turning the phone on/off, I've manually selected on the sim settings Three; and the area checker is showing as no faults in the area.

The only thing I haven't done is turning off wifi calling, however I've called landlines when I'm not connected to WiFi anf had similar issues.

Re: Poor coonection during landline calls

Danno — Wed, 26 Jun 2024 15:34:18 GMT

I have looked at coverage and network checker and there are no reported issues. Only thing I haven't done it turn off wifi calling. I have made calls when not connected to WiFi when I'm out and it was still the same.

Re: Poor coonection during landline calls

KateS — Thu, 27 Jun 2024 10:38:03 GMT

Hey Danno,

Thanks for getting back to me.

Could you turn off Wi-Fi calling and let me know if it's still the same?

Also, do you find any call you make to a landline, while out and about, is the same, no matter the location?

Could you also provide me with the make and model of your device, please.

Thanks,
Kate

Re: Poor coonection during landline calls

Tracy444 — Thu, 29 Aug 2024 08:31:19 GMT

I'm having exactly the same trouble, I have for a year now and tried everything, three are not interested so I'm paying for a phone that's useless as I am unable to make any calls to landlines as they just cannot hear me, they say the line is crackling. Did you ever get it resolved? And if so, how? Thanks

Re: Poor coonection during landline calls

JonathanB — Fri, 30 Aug 2024 14:59:57 GMT

Hi @Tracy444,

It doesn't look like we've heard anything further from the Original Poster in the meantime. Probably the best place to start in figuring out this issue, is trying to narrow down if it's linked to the phone, SIM/account, or the network.

A few questions that might help with this:

Does the issue seem to be in particular locations, or everywhere?
Is the issue affecting one, some, or all landlines, do you know if all the numbers you've tested are on one provider such as BT or Virgin?
Are you able to test and confirm if the same issue happens with your SIM inserted in another phone?
Likewise, can you try a friend or family member's SIM in your phone to check if the same issue happens?
Do you know if anyone else on Three is affected in your local area?

I appreciate you might not be able to test or confirm all of these, but any info from the above should help us narrow down the next steps.

Thanks,
Jonathan

Re: Poor coonection during landline calls

Tracy444 — Fri, 20 Sep 2024 13:54:23 GMT

Hi Jonathan, it's affecting all landlines that I ring, business and personal, I've tried a few things with three through their help and nothing works, I cannot use my mobile for any calls to any businesses or personal they all say they cannot hear me and it's a very bad line

Re: Poor coonection during landline calls

Fixmyconnection — Mon, 30 Sep 2024 09:39:30 GMT

I have the same issue as the others and don't have WiFi calling enabled, full signal 5g, and it only affects landlines.

I'm only calling businesses for this and given they can only hear every other word I say for the topic I'm calling to discuss, I'm not about to ask them what provider they use for their business...

Help please, as this has been going on for many months now and multiple phones, sims, etc.

Re: Poor coonection during landline calls

Tracy444 — Mon, 30 Sep 2024 11:31:53 GMT

Im struggling to get help from them, I've been to the shop and they have changed sim card etc, they just say must be poor signal, paying all this money for contract and phone is unusable to make phone calls, I'm pleased it's not just me though, so doesn't doing like it's just the hanset

Re: Poor coonection during landline calls

Tracy444 — Mon, 30 Sep 2024 11:37:00 GMT

Hi Jonathan, thank you for replying.

Appears to be quite a few people having the same issue.

It's all landlines, I can hear them but they cannot hear me it just breaks up, cannot be my signal as it is great for calling mobiles, it's just landlines.

I've had the sim card changed, I've knocked WiFi calling off, and my friend with the same handset had the exact same problem, appears to be the handset on 2 different S23 ultra, though not sure about everyone else.

Re: Poor coonection during landline calls

KateS — Tue, 01 Oct 2024 15:12:52 GMT

Hey @Tracy444,

Thanks for getting back to us with this extra information.

I'll pop you over a PM with some further information on how we can help with the issues you're experiencing.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,

Kate

Re: Poor coonection during landline calls

AsemAlhaji — Thu, 07 Nov 2024 07:21:53 GMT

I have exactly the same issue. The Wi-Fi calling is off and I have the issue for a long time now. My device is Samsung S10 Lite and I have a sim-only contract. It us totally useless with any landline from anywhere in UK

Re: Poor coonection during landline calls

Tracy444 — Sat, 09 Nov 2024 13:05:54 GMT

AsemAlhaji mine is still the same, I've been to a three store and had my sim card changed etc, he said its bad signal where I live. Ive been on the phone to them numerous times but still not working, as soon as my three contract is up I'll be moving network, mobile phones that cannot make calls to landlines, its unbelievable

Re: Poor coonection during landline calls

Tracy444 — Sat, 09 Nov 2024 13:09:11 GMT

JonathanB I've tried everything, it appears its not just me that has trouble with landlines so really don't think it's my phone or sim. Is there any updates from three about this?

Re: Poor coonection during landline calls

epc1 — Tue, 07 Jan 2025 11:33:11 GMT

Yes, same problem here. Three support was very unhelpful and kept insisting that I contact the manufacturer of my phone (Samsung S23) for support.

This is very likely a problem with Three which is related to how calls are routed from their mobile network to landlines. After it being almost impossible to speak to a landline number from my phone on Three, I borrowed another phone with a Vodafone SIM card and called the same number, and I had no problems. Also, I've called landlines from abroad using my phone while roaming on a foreign network, and I had no problems.

Calls to mobile numbers are unaffected.

Three needs to solve this problem on their network, although I doubt it will be solved until after the merge with Vodafone.

Re: Poor coonection during landline calls

Maxine — Wed, 08 Jan 2025 15:05:31 GMT

Hey,

We've sent you a PM about this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Maxine

Re: Poor coonection during landline calls

Tracy444 — Wed, 08 Jan 2025 16:24:26 GMT

Maxine, what about everyone else that has this problem? Nearly 2 years I've been unable to call landlines, cannot wait to leave three next month and join a company that I will get what I pay for.

Re: Poor coonection during landline calls

Maxine — Thu, 09 Jan 2025 13:44:04 GMT

Hey @Tracy444,

It looks like Kate messaged you to get in touch with our agents about this. Did you manage to do this?

Maxine