topic Re: Hi. I can't receive or make calls with my three Sim. in Network

Hi. I can't receive or make calls with my three Sim.

Maryam90 — Tue, 01 Oct 2024 20:00:30 GMT

Hi. I can't call or receive calls with my number. Why?

Re: Hi. I can't receive or make calls with my three Sim.

Geluk — Tue, 01 Oct 2024 21:10:20 GMT

I've had same issue on 2 "3" network phones; both 4g, but now only work for texts.

3 CHAT advise it's down to local mast shutting off 3g band.

Put your postcode in here and see if same applies in your area;

https://www.three.co.uk/support/network-and-coverage/network-support

Re: Hi. I can't receive or make calls with my three Sim.

KateS — Wed, 02 Oct 2024 10:53:24 GMT

Hey @Mary,

I'm sorry to hear you've been unable to make/receive calls.

I'd recommend checking out

If running through the steps provided doesn't resolve the issue, please let me know and I'll investigate further.

Thanks,

Kate

Re: Hi. I can't receive or make calls with my three Sim.

Lock16 — Fri, 04 Oct 2024 02:39:28 GMT

No voice calls for me but OK outside in some areas.

It's been like this since the 3g turn-off.

Went to a local Three outlet and was told it's a known issue

and a sim card replacement may solve the problem.

It didn't.

Re: Hi. I can't receive or make calls with my three Sim.

PeteG — Mon, 07 Oct 2024 14:37:27 GMT

Hello, Lock.

That's not so good. What kind of phone are you using? Where did you get it from?

Pete.

Re: Hi. I can't receive or make calls with my three Sim.

ARP — Wed, 09 Oct 2024 17:06:56 GMT

I can't make or receive calls either. Are you in the London area?

Re: Hi. I can't receive or make calls with my three Sim.

Kb888 — Thu, 10 Oct 2024 18:09:41 GMT

It's the sim or phone, Three told me today it's the masts, they are getting reconfigured with no back in service date, so I was told to leave Three and use another network provider as a solution if I want to make and recieve calls.

Re: Hi. I can't receive or make calls with my three Sim.

Kb888 — Thu, 10 Oct 2024 18:10:36 GMT

*it's not our sim or phones*

Re: Hi. I can't receive or make calls with my three Sim.

PeteG — Fri, 11 Oct 2024 16:39:18 GMT

Hello, Kb888.

That's not so good. Advising you to leave and go with another provider isn't the advice I'd expect the team to be giving out. I could understand if they were to advise in the short term that it might be worth getting a PAYG SIM from another provider so that you have access to some services while the work is being done.

That said, I don't know the extent of the issue the team identified, ad it's possible that the future fix date was too far away, and they may have offered the cancellation as a way of letting you know that you are not being held to the plan you're on because of the issues.

Whichever reason it was, I hope that you're able to get reconnected properly soon.

Pete.

Re: Hi. I can't receive or make calls with my three Sim.

Kb888 — Sat, 12 Oct 2024 07:32:01 GMT

Hi, thanks for your reply. If all the customers experiencing this issue would get a payg from another provider as a temp solution, would three reimburse the costs?? Many of us have been with Three for years because it was fair priced contracts, I personally don't want to leave Three as my current contract suits me but not having the basic function of making or taking calls is absolutely ridiculous for a network provider.

Re: Hi. I can't receive or make calls with my three Sim.

PeteG — Sun, 13 Oct 2024 16:58:38 GMT

I'd be unable to confirm if that would be an option for anyone, I'm don't have access to the accounts or details surrounding the issue from a technical perspective. Your options would be discussed by a member of the support team who has the ability to do those things.

Pete.