In Spain can't get a hold of 3 support and no service. Need mobile broadband.

djwoods30 — Wed, 02 Oct 2024 13:15:37 GMT

Flew to Spain Yesterday. Roaming hasn't kicked in. Tried phoning 3 but saying O have reached data limit. Lomit is set at £10 but haven't used any data. Perplexed?

Re: In Spain can't get a hold of 3 support and no service. Need mobile broadband.

KateS — Thu, 03 Oct 2024 11:23:00 GMT

Hey @djwoods30,

Welcome to the Three Community.

Ah, that's frustrating. Have you switched on Data Roaming in the device settings? Are you able to log into your account on the app or online? I'd have a check on the £10 charges you've had applied to the account and increase your spend limit to allow for the daily £2 fee to unlock your allowances,

Alternatively, you can purchase a Go Roam in Europe pass for 3 days, 7 days or 14 days depending on the duration of your stay.

If this doesn't seem to allow you access to services, I'd recommend getting in touch with our Customer Service teams over live chat to have a look on the account.

Thanks,

Kate

topic In Spain can't get a hold of 3 support and no service. Need mobile broadband. in Network

In Spain can't get a hold of 3 support and no service. Need mobile broadband.

Re: In Spain can't get a hold of 3 support and no service. Need mobile broadband.