topic Re: My 4g not working in Network

My 4g not working

Megansteward — Mon, 09 Jan 2023 23:13:05 GMT

I used to be able to go outside and my data would work for the past 2 days my data has not worked at all. I have unlimited data so I have no idea. I have even restarted my phone but nothing works. Can someone help??

Re: My 4g not working

sc1999 — Tue, 10 Jan 2023 03:43:53 GMT

Usual things that might seem obvious, first would be turn phone off and on which you have done. Check that you have not turned off mobile data and then check the network status checker

https://www.three.co.uk/support/network_and_coverage/network_support

Then if you have another phone put your 3 SIM in and see if it's working. Finally call 333 and chat with customer services.

Re: My 4g not working

Phillip — Fri, 04 Oct 2024 11:51:42 GMT

My postcode is CV37 and I have the same problem- I called the help desk and they confirm a major issue with hardware (mast) that needs changing- I was advised to check back every seven days- unbelievable. I will give it until end of Saturday then jump ship for EE

Re: My 4g not working

Phillip — Fri, 04 Oct 2024 11:53:53 GMT

Its a mast issue here with no end date to fix- the status checker does not show it

Re: My 4g not working

Fedupwiththreee — Thu, 28 Nov 2024 20:54:08 GMT

I was given the same spurious advice...'wait seven days, as technical matters were being sorted' They are saying this in just about every county in Britain where there's an issue with 3G-4G. Maybe the 7 day leniency means the problem is hidden as a statistic from Ofcom's eyes ! lol 😂