topic Re: 3g shut down emasculating 4g phone's calling abilities in Network

3g shut down emasculating 4g phone's calling abilities

Geluk — Mon, 30 Sep 2024 11:37:45 GMT

In Oct 22 bought a NOKIA 4g phone for my wife to prepare for 3g shut down.

Today I find it can only do texts, not calls.

3 CHAT advise VOLTE must be enabled; phone was sold by AMAZON as VOLTE

enabled. It clearly isn't as there's no VOLTE options in settings.

My 4 year old MOTO smartphone hasn't got VOLTE capability but works ok.

Strangely recently saw YOUTUBE VIDEO on how 3g switch off in Australia is causing grief.

https://www.youtube.com/watch?v=RPlTz-3estM&pp=ygUnM2cgc2h1dCBkb3duIGluIGF1c3RyYWxpYSBjYXVzaW5nIGdyaWVm

Re: 3g shut down emasculating 4g phone's calling abilities

linewait — Mon, 30 Sep 2024 11:57:42 GMT

I have the same problem using a Sony Xperia 1ii.

It is VOLTE compatible but it seems it needs to be enabled for the specific device by Three.

It does not seem t be enabled for my device type, and Three chat support couldn't help me.

I think my only option may be to move to a different network. From what I can find out, 02 may work.

Re: 3g shut down emasculating 4g phone's calling abilities

Geluk — Mon, 30 Sep 2024 14:02:01 GMT

Placed the sim in my Moto Smart phone, and it shows this; in that device, texts not working either; have ordered replacement sim. Hope that fixes. Screenshot of sim in my other device.SIM in another phone.

Re: 3g shut down emasculating 4g phone's calling abilities

JonathanB — Mon, 30 Sep 2024 14:07:19 GMT

Hi @Geluk,

Most dual SIM phones only support 2/3G in slot 2/SD card slot. Can you let me know if the SIM starts picking up service in slot 1 and when selected as the primary SIM in settings?

There's some more troubleshooting that may help here:

Which model of Motorola is this?

Thanks,
Jonathan

Re: 3g shut down emasculating 4g phone's calling abilities

Geluk — Mon, 30 Sep 2024 18:25:04 GMT

Model is G6 PLAY Jonathan.

Re: 3g shut down emasculating 4g phone's calling abilities

Geluk — Mon, 30 Sep 2024 20:29:20 GMT

Changed to SIM2 slot; no change👎

Re: 3g shut down emasculating 4g phone's calling abilities

JonathanB — Tue, 01 Oct 2024 08:57:21 GMT

Ah sorry @Geluk, it looks like our support info suggests this handset won't support VoLTE on Three. Moto G6 Play.

Re: 3g shut down emasculating 4g phone's calling abilities

Geluk — Tue, 01 Oct 2024 13:02:43 GMT

UPDATE

New SIM received for my emergency phone [NOKIA 105 4G]; 3 immediately recognise, + send text to it, but

still a brick regards making calls 😞 New phone ordered.

Re: 3g shut down emasculating 4g phone's calling abilities

Geluk — Tue, 01 Oct 2024 13:58:34 GMT

UPDATE 2

3G is still operative at our local mast.
Now find my wife's main phone on EE, can only do texts, and it seems
my Moto has lost calls ability [on 3], since Monday.

Wonder if it's local mast problem, shared by 3 & EE/Vodafone.

Re: 3g shut down emasculating 4g phone's calling abilities

Geluk — Wed, 02 Oct 2024 10:12:18 GMT

UPDATE 3!

This morning 1 of my 3 phones works for telephony [Not VOLTE enabled according to Nokia], and another on EE, So something must have been to local mast.

My MOTO G6 Play continues as a text only device.

Inputting these numbers on any Android phone will show it's VOLTE status; *#*#4636#*#*

Re: 3g shut down emasculating 4g phone's calling abilities

poziguy — Wed, 02 Oct 2024 19:24:48 GMT

I have a similar experience with my Punkt. MP02 phone which was specifically designed to work on 4G Volte networks. I read in another post that it is up to the carrier company (in our case Three UK) to put these phones on a "whitelist" and enable them to work on their network. My phone lost its ability to make and receive voice calls around the time it was said that our local 3G mast was switched off. Live chat today said I should go to the three shop to get it checked out, which I will do tomorrow.

Re: 3g shut down emasculating 4g phone's calling abilities

KateS — Thu, 03 Oct 2024 12:03:31 GMT

Hey @poziguy,

I'm sorry to hear you've been unable to make or receive calls.

Let us know how you get on after you visit the store or test another device.

Thanks,

Kate

Re: 3g shut down emasculating 4g phone's calling abilities

poziguy — Thu, 03 Oct 2024 21:45:50 GMT

It was a bit difficult to get understood at first at the three shop; probably partly because no-one had ever seen or heard of my phone manufacturer or model - a PUNKT. MP02 (version 2). I felt like it was assumed that it was maybe not 4G capable (it looks a bit like a pocket calculator!). The advisors were very friendy and patient, though. As a first attempt, I was given a new SIM card, but that didn't change the situation - at least not initially. The matter was passed on to the shop manager, who seemed very capable, and engaged seriously in helping me to get the problem solved. I was then connected to the 3 customer helpline, where a technical expert "twiddled various knobs" on my phone line, all the way from India, I imagine. As a result, the status of my phone changed from "disconnected" to "connected", and where my phone number had previously been listed as "unknown", it now appeared correctly. This showed me that a trick had definitely been missed by Three by not alerting me before the changeover away from 3G that I might need to get a new SIM card. But unfortuntely I was still unabe to make any voice calls. So the saga carries on, and I have just updated my support request to PUNKT with the new information. Somewhere in this digital spaghetti junction there must be a missing link; perhaps, if some ingenious person finds the little bridge that still has to be crossed, my life will become possible again, and I will have a working TE-LE-PHONE.

Re: 3g shut down emasculating 4g phone's calling abilities

poziguy — Thu, 03 Oct 2024 22:01:20 GMT

I was told at the Three shop that there is no "list" of 4G phones that are accepted by them, and if it can do "VoLTE" it should work. You can check my reply to Kate S (from the community support team) for more details of the "procedure" I am currently going through to get my voice calls back working.

Re: 3g shut down emasculating 4g phone's calling abilities

mg588 — Tue, 08 Oct 2024 17:12:39 GMT

Seems like I'm having the same problem. I picked up a second hand Sony Xperia 10 II (which was listed on Three's device support page as VoLTE capable) ready for the switch-off, installed a new PAYG SIM, but now I'm dead in the water for making/receiving calls.

On checking the phone info, the 'VoLTE provisioned' option is similarly greyed out.

Re: 3g shut down emasculating 4g phone's calling abilities

linewait — Tue, 08 Oct 2024 19:04:20 GMT

Similar to my Sony Xperia 1ii.

FYI I get the same thing now I'm on O2's network ("VoLTE provisoned" is greyed out) but at least I can make and receive calls (for now).

Re: 3g shut down emasculating 4g phone's calling abilities

MichaelP — Wed, 09 Oct 2024 13:46:53 GMT

Hey @mg588,

Thanks for getting in touch.

When you purchase a device directly from Three, the VoLTE settings are locked by Three and are already enabled. As you've advised that you purchased the phone elsewhere and the VoLTE setting is greyed out, please try the following steps:

-If the phone has Dual-SIM functionality, please check that the Three SIM is in SIM slot 1 and is selected as the primary SIM.
-If still doesn't work, please update the software and reset the network settings on the device. Please note that this will clear any Wi-Fi and Bluetooh history/passwords.
-If you have access to a SIM from a different network, please try inserting this in your phone to check if you can see the VoLTE settings.

Thanks,
Michael

Re: 3g shut down emasculating 4g phone's calling abilities

linewait — Wed, 09 Oct 2024 14:57:56 GMT

Hi @MichaelP

I followed these steps on my Xperia 1ii and nothing changed (except me having to re-enter all my wifi passwords). I expect the same will be the case for the 10ii.

Can you clarify whether or not VoLTE relies on something being enabled at the phone company end?

The page here on the Sony website implies that it does - if 4G calling or VoLTE isn't available in the settings it says to "contact your network operator".

Re: 3g shut down emasculating 4g phone's calling abilities

poziguy — Fri, 11 Oct 2024 08:56:58 GMT

I have new info from PUNKT. They said: "In the meantime we would suggest you to verify with your network operator directly, sharing the bands information to check if your provider can work with the MP02." AND they sent me the list of Bands that my phone Punkt MP02 supports. They are 4G: FDD LTE: 1, 2, 3, 4, 5, 7, 8 ,12, 17, 19, 20 Now WHO at THREE can I ask for this information? BTW : I mean - really !!! - these are both supposed to be reputable companies; why do I have to do all the work here??? Come on guys, you can phone, DM, email, Whatsapp, even text each other . . .

Re: 3g shut down emasculating 4g phone's calling abilities

Geluk — Fri, 11 Oct 2024 18:16:05 GMT

If VOLTE isn't in phone settings , you're not able to toggle on yourself. Obviously 3

offer VOLTE, but it maybe they don't support on your SONY. Apparently each manufacturer

has their own protocol that network operators have to incorporate on their side.