topic Re: Sim card not activating in Network

Sim card not activating

B1 — Mon, 14 Oct 2024 20:25:56 GMT

I have just received my iphone 16 pro max. Im a new customer to 3 (switching from o2). I have put my new three sim in my iphone and i have not received any activation messages and my phone just says no service. How can i activate my sim if i am not receiving the activation texts. I cannot ring three because the phone has no service?

Re: Sim card not activating

Nam — Tue, 15 Oct 2024 11:31:29 GMT

When did you apply for the iPhone 16 Pro Max?

Re: Sim card not activating

MichaelP — Tue, 15 Oct 2024 14:43:50 GMT

Hi @B1,

Welcome to Three and the Three Community.

Sorry to hear you've been unable to activate your SIM. Can you please confirm if this is still the case today?

Usually, we'll text you to let you know we've begun activating your SIM. This should only take about 30 minutes but during busy periods it may take longer.

However, as your network is displaying as having no service, this would indicate that it's maybe not being detected. Can you try to remove the SIM and put it back in?

Thanks,
Michael

Re: Sim card not activating

B1 — Tue, 15 Oct 2024 19:35:38 GMT

Its been 24 hours and it’s still showing as no service. I have reset the phone many times and removed the sim and placed it back in but that doesnt solve anything. Please advise?

Re: Sim card not activating

B1 — Tue, 15 Oct 2024 19:36:18 GMT

How is that relevant?

Re: Sim card not activating

MichaelP — Fri, 18 Oct 2024 14:39:18 GMT

Hello @B1,

Thanks for getting back to me, and I'm sorry to hear you've still been without service.

Have you tried any other SIMs in the device to rule out that it's device-related?

If you're still without service, and the transfer date has long passed, it may be that a replacement SIM is required.

Are you able to pop to a store to request this with photo ID? If your account isn't live yet, this may not be possible via our online customer support team.

Thanks,
Michael

Re: Sim card not activating

karlc — Mon, 03 Feb 2025 10:59:10 GMT

Hi there.

did you ever solve this? I am in the same situation and nothing is working and the live chat is just useless

Re: Sim card not activating

B1 — Mon, 03 Feb 2025 11:45:14 GMT

Hello, i think it just worked itself eventually. It took some time but then it worked after around 2 days. How long have you been trying to activate it?

Re: Sim card not activating

karlc — Mon, 03 Feb 2025 12:54:18 GMT

received my replacement sim card last Friday (had a text message to say it had been activated) but still waiting. Not sure if the weekend will cause a delay or not