https://community.three.co.uk/t5/Network/is-it-possible-to-get-information-on-the-health-of-individual-masts/m-p/39452#M8460 <P>That is as much information as would be available, sorry. If you're still experiencing issues, I'd recommend speaking to the support team in the link Kate shared.&nbsp;</P> <P>Pete.&nbsp;</P> Fri, 25 Oct 2024 12:46:53 GMT PeteG 2024-10-25T12:46:53Z https://community.three.co.uk/t5/Network/is-it-possible-to-get-information-on-the-health-of-individual-masts/m-p/39196#M8393 <P>I use an App, <EM>Network Signal Info Pro</EM>, to get information on which mast I am connected to and the signal strength.</P><P>It's useful. A year ago I was able to get a partial rebate on my contract for 3 months running because I was getting intermittent and poor data speed and was able to diagnose it as my not connecting to my nearest mast. Eventually I started connecting to the usual mast and&nbsp; my connection became excellent. I'm guessing that my mast was refurbished as part of the transfer to 4G.</P><P>Ever since the very heavy rain two months ago I'm getting poor signal and poor speed again and I see that I'm not connecting to my local mast again. My contract has just come to an end and I want to know whether the local mast will be repaired or decommissioned. How do I find this out?</P> Tue, 22 Oct 2024 11:42:54 GMT https://community.three.co.uk/t5/Network/is-it-possible-to-get-information-on-the-health-of-individual-masts/m-p/39196#M8393 dbk 2024-10-22T11:42:54Z https://community.three.co.uk/t5/Network/is-it-possible-to-get-information-on-the-health-of-individual-masts/m-p/39268#M8420 <P>Hey&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/25993">@dbk</a>,<BR /><BR />I'm sorry to hear you've experienced slow speeds and poor signal for the last 2 months, that must be frustrating.<BR /><BR />When you enter your postcode into our <A href="https://bit.ly/2ZkY51r" target="_self">Network Status Checker</A>, does it show any reported issues or work going on in the area?&nbsp;<BR /><BR />If there is a reported fault in the area, it would be worth reaching out to our <A href="https://bit.ly/2W1nlZb" target="_self">Customer Service team</A>&nbsp;directly. They'll be able to run some tests after accessing your account and get you some further information on any issues with one of the local masts.<BR /><BR />Thanks,<BR />Kate</P> Wed, 23 Oct 2024 10:26:00 GMT https://community.three.co.uk/t5/Network/is-it-possible-to-get-information-on-the-health-of-individual-masts/m-p/39268#M8420 KateS 2024-10-23T10:26:00Z https://community.three.co.uk/t5/Network/is-it-possible-to-get-information-on-the-health-of-individual-masts/m-p/39411#M8451 <P>Thank you, but there is no reported fault</P> Thu, 24 Oct 2024 18:11:17 GMT https://community.three.co.uk/t5/Network/is-it-possible-to-get-information-on-the-health-of-individual-masts/m-p/39411#M8451 dbk 2024-10-24T18:11:17Z https://community.three.co.uk/t5/Network/is-it-possible-to-get-information-on-the-health-of-individual-masts/m-p/39452#M8460 <P>That is as much information as would be available, sorry. If you're still experiencing issues, I'd recommend speaking to the support team in the link Kate shared.&nbsp;</P> <P>Pete.&nbsp;</P> Fri, 25 Oct 2024 12:46:53 GMT https://community.three.co.uk/t5/Network/is-it-possible-to-get-information-on-the-health-of-individual-masts/m-p/39452#M8460 PeteG 2024-10-25T12:46:53Z