topic Re: Dead Signal in Network

Dead Signal

patrickaod — Wed, 30 Oct 2024 10:56:27 GMT

For the last month, I've had the worst signal—crackling voices, dropped calls, and a real struggle getting my OTPs. Now, my signal has completely disappeared. It's dead! I've already missed two appointments today, and I think I deserve compensation for this abhorrent service..

Re: Dead Signal

Geluk — Wed, 30 Oct 2024 15:35:45 GMT

Put your postcode into 3's NETWORK COVERAGE page.

Re: Dead Signal

JonathanB — Fri, 01 Nov 2024 12:55:38 GMT

Hi @patrickaod,

I'm sorry to hear you've been struggling with signal recently. As @Geluk says probably the best starting point is to check the Network Status, this will help indicate if there's any issues we're working on in your postcode. If there's no indications of known faults, you can find more help and troubleshooting on our Device Support pages.

Regardless, if you've been dealing with the issues for a long time now, you can also get in touch. Customer services can do some more detailed checks against your network connection, and look into your options with you.

Thanks,
Jonathan

Re: Dead Signal

patrickaod — Sat, 02 Nov 2024 15:45:11 GMT

I have traveled across the country and spoken to multiple Three users. It’s clear that this issue isn’t just affecting me—numerous comments from the community voice frustration with the poor service being received. I have started to screenshot instances of poor service to create an evidence log to prematurely terminate my contract. As a community member, I recommend everyone do the same so that Three understands the impact and considers improvements.