topic Re: No network signal in Network

No network signal

Amyma — Fri, 08 Nov 2024 18:57:58 GMT

I’ve had no signal for 2 days when at home or my local area it seems as soon as I leave my estate it comes back in with 3 for my mobile and can’t make calls due to this and we’re with 3 5g broadband also and it keeps going off and really slow, is anyone else having issues as when I do the network check online it’s saying that there isn’t any problems in my area.

Re: No network signal

jr0 — Fri, 08 Nov 2024 20:34:53 GMT

Have you tried restarting phone and 5G broadband router?

Re: No network signal

PeteG — Sat, 09 Nov 2024 09:51:49 GMT

Hi, Amyma.

Welcome to the Three Community.

That's not great to hear. It sounds like something must be going on locally if you have both your phone and broadband affected. I'm not sure why the Service Status page wouldn't show the details relating to the issue though.

jr0 suggested restarting your devices if you hadn't already, can you confirm if that's something you've tried already?

Pete.

Re: No network signal

Amyma — Sun, 10 Nov 2024 15:50:06 GMT

Yes we have tried that starting the device multiple times we’re now on day 4 of no signal on our phones while at home we only get signal once we leave our estate and our broadband currently has a download speed of 7 when it actually comes on. I’ve rang 3 multiple times now and still no further forward we’ve never had any issues like this in the past

Re: No network signal

Dex101 — Sun, 10 Nov 2024 19:47:01 GMT

Having the exact same issue last 4 days as well, total network blackout in and around our house, leave my estate and comes back online. I'm in Newcastle upon Tyne.

Re: No network signal

Basherwalls — Mon, 11 Nov 2024 20:04:29 GMT

Kingston Park or Great Park?

been down since Thursday at 12.30.

I have done the research for Three - it’s mast ID 2143 and it’s on the Airport Industrial Estate.

no one in Kingston Park, Fawdon or Great Park can get a connection, not even phone calls.

I have four SIM cards through three including home broadband and nothing has worked since Thursday.

phoned Three, Indian call centre and they just say, no issue, reset your phone.

funny I can drive a mile or so and be on 5G on the same device.

been with three for 25 years and no real issues until now, but seems no easy fix and Three are not bothered.

looks like I will have to leave.

Re: No network signal

Basherwalls — Mon, 11 Nov 2024 20:07:45 GMT

This type of comment doesn’t really help, most people are not stupid, reset is tried first, along with checking on latest firmware and resetting network settings.

fact you can drive to next nearest mast and get 5G shows the issue is with Three and the mast for the area.

no internet, no phone calls.

I have elderly parents who may be trying to ring me and I cannot use any phone in the house as all are on three.

Re: No network signal

Dex101 — Mon, 11 Nov 2024 23:46:50 GMT

Bottom end of Kenton not to far from Tesco Bridge into Kingston Park. I can actually see the top of that mast from house. Same issue complete black out at my house with my mobile broadband, used it for about 6 years now with not really any issues, if it's not fixed within next couple of days I'm going to have to switch networks unfortunately.

Re: No network signal

jr0 — Tue, 12 Nov 2024 06:56:50 GMT

I guess you know better, and by the sounds of it you knew that the devices been restarted. I didn't know that on Friday and only seen Amymas Sunday response today

There's only one reply that is not helping here and that is yours @Basherwalls

Re: No network signal

Basherwalls — Tue, 12 Nov 2024 10:00:17 GMT

It’s not you, it’s the frustration with Three as they suggest the same thing.

my post isn’t helpful but I provide the Mast ID 2143 for an engineer to test. If they go to Kingston park with a Three phone, they won’t get a signal.

maybe they need to reset the mast.

having no data is nearly acceptable but no phone connection means you have no way of being contacted in an emergency.

maybe turning off the 3G towers is a little premature

Re: No network signal

Basherwalls — Tue, 12 Nov 2024 10:02:42 GMT

Yep, still down.

resigned that this won’t be fixed until an engineer works on the mast and resets it, but as Three don’t see a fault, don’t expect anything soon

Re: No network signal

jr0 — Tue, 12 Nov 2024 12:25:44 GMT

I feel for you... and sounds you might have to talk with 3 support (which is, imo, a dreadfull experience...).
I had a peek at the network coverage page for the area you mentioned and of course it shows ok for 3G, 4G and 5G ... if you are lucky to have a device that still supports 3G hold it for as long as you can and Three has 3G on. In my area they have switched of 3G and there a few black spots or areas with no coverage 🙄

Re: No network signal

Dex101 — Tue, 12 Nov 2024 13:28:15 GMT

Yeah I've canceled my three plan today and switched to another network. My family couldn't deal with no WiFi any longer. It's a shame because three offers a better deal, may come back in the future if it's fixed.

Re: No network signal

KateS — Tue, 12 Nov 2024 16:22:14 GMT

Hi all,

For anyone in the NE area impacted by network issues, our team are aware of this. It's currently under investigation as we speak and I'll post any updates here.

I'm sorry for the disruption,
Kate

Re: No network signal

Basherwalls — Tue, 12 Nov 2024 20:42:38 GMT

Getting close to this option now.

Another day and still no connection, phone works fine in Jesmond, during work but I get home to the Kingston Park NE3 postcode and nothing.

The joke, Three tried to call me today at 19.00 and lasted three seconds before being cut off. No number to call back and no attempt by Three to call back.

So there's no way for Three to call me to discuss the issue as they cannot get through.

Sixth day of being disconnected and as I have a Three WiFi home broadband router, I cannot buy another sim as the router is locked to three.

Family are really giving me real grief as it's a total data blackout and my wife is suppose to work from home.

Three have offered 7 days line rental refund, a whole £4 per account... whoop.

I have Provided the exact mast info, please just send an engineer to Tesco Kingston Park with a Three phone and see if they can get a signal?

I will even pay for a Gregg's sausage roll...

Re: No network signal

Basherwalls — Wed, 13 Nov 2024 16:09:42 GMT

Another day...

Now nearing a week of zero connection on Three at Kingston Park area = NE32XF postcode to be exact.

It's the whole of Kingston Park and nearby areas affected, but seems only on Three.

No Data and unforgivable that there's no phone connection for calls. What do we do in case of emergencies with elderly parents trying to contact us?

Drive out of Kingston Park and back to full 5G.

I used to get 350mb connection for last two years on 5g up until last Thursday and now nothing.

House hasn't moved, phone works everywhere else, so it's a mast or Three issue.

Service checker is a waste as its showing all is excellent, but I can assure you it's not.

Deadline has been set on my four accounts...

If I still have no connection on Friday, it's time to request Pac codes and leave Three.

Shame as I have been a customer since 2004 but I just cannot continue with their clear lack of interest in repairing or declaring there's an issue on their website.

No repair should take a week, unless the mast has snapped in high winds.

It's mast ID2143 but no one at three are bothered about the details when you ring them.

Re: No network signal

mercuteio — Wed, 13 Nov 2024 23:38:00 GMT

Goodness me, I am so glad to find this thread! I've spent the last three days on wifi calls to 3 customer services, had my SIM card replaced and then been on to Apple's phone support and in-store support trying to work out if it was my device. When I went into the Apple Store I found myself saying "honestly, there hasn't been any signal for days" despite my phone appearing to have full 4G signal in the Metrocentre. I then tried to explain that it was 3 who suggested I get my device checked as their systems say that everything is working normally in the area.

I can't believe that @Basherwalls has identified Mast ID 2143 specifically, and yet when I've called up to ask if there are any issues with the network they've said everything is fine! Wtaf?!

@Basherwalls how did you actually identify this as the problem? I don't know if I'd even know what a mast looks like, let alone be able to identify one which is defective and supplying our area!

@KateS are there any updates on this issue? Has Mast ID 2143 been confirmed as the cause of the problem, and is there a plan and timeframe for when this will be fixed?

Re: No network signal

Rachel87 — Thu, 14 Nov 2024 14:13:49 GMT

I’m on ID mobile which uses Three masts. No signal which starts at the end of Coach Lane, close to the Airport, covers the entirety of the Airport Industrial Estate and Kingston Park, even stretches to the A1. Absolutely fed up with it. Multiple devices on ID and Three, all facing the same issues, so I know it’s not a device problem. Are Three actually addressing this? Or just pretending that everything is fine?

Re: No network signal

Rachel87 — Thu, 14 Nov 2024 14:16:27 GMT

Any update on this?

Re: No network signal

Basherwalls — Thu, 14 Nov 2024 15:34:48 GMT

I have an O2 phone for work and getting a 5G connection but nothing on four devices with Three.

Main issue, we rent and cannot have a land line so with three for 5G broadband with a sim router.

No data or cell service since last Thursday at 12-30pm

I know as my wife works from home so she tried to ring me when it went down.

So far, including this thread, I know about 10 people and about 15 devices, all with same issue affecting Kingston Park, Kenton, Fawdon and parts of Great Park but Three still say, no issues.

The stress of no Internet at home has made my life a joy, having a teenage daughter and wife who should work from home...

Seems a deadline has been set for tomorrow in my house, after 20 years with Three, going to have to request PAC codes and go to O2, they have a unlimited sim deal for £20 as a black Friday offer and I cannot continue in limbo.

I did a bit of research and found the mast ID2143 but Three are not interested at all for that info, the mast info shows a map when you click on it to show you what area it covers.

Three's status page, says no issues.i even had three try to phone me and then say they couldn't fully hear me as I had a bad signal...

Cell data from below link

https://www.cellmapper.net/map?MCC=234&MNC=20&type=LTE&latitude=55.013266292833634&longitude=-1.6765349621716295&zoom=13.580802260571325&showTowers=true&showIcons=true&showTowerLabels=true&clusterEnabled=true&tilesEnabled=true&showOrphans=false&showNoFrequencyOnly=false&showFrequencyOnly=false&showBandwidthOnly=false&DateFilterType=Last&showHex=false&showVerifiedOnly=false&showUnverifiedOnly=false&showLTECAOnly=false&showENDCOnly=false&showBand=0&showSectorColours=true&mapType=roadmap&darkMode=false&imperialUnits=false