topic Re: Holafly esim alongside physical Three SIM issue in Network

Holafly esim alongside physical Three SIM issue

Britindubai — Wed, 13 Nov 2024 02:11:01 GMT

Hi everyone. I am working in UAE and am trying to use a Holafly esim alongside physical Three SIM from UK. I have setup correctly in SIM manager according to Holafly support and Roaming is on. However whilst my data is correctly being utilised from the Holafly esim, I am getting daily £7 'welcome to your Three Roaming server unlocked' messages still. Anyone experienced anything similar ?

Re: Holafly esim alongside physical Three SIM issue

KateS — Thu, 14 Nov 2024 11:43:06 GMT

Hey @Britindubai,

Oh that's odd. Have you switched off your mobile data and data roaming in the device settings for the Three SIM?

Thanks,
Kate

Re: Holafly esim alongside physical Three SIM issue

Britindubai — Sun, 17 Nov 2024 20:53:30 GMT

If I turn off data roaming (there is only one setting on my S24 for this) the esim won't work as it needs roaming turned on

Re: Holafly esim alongside physical Three SIM issue

PeteG — Mon, 18 Nov 2024 12:40:37 GMT

My understanding was that there is a setting for each SIM, however if that's not the case, then turning off the mobile data for the Three SIM would be the next step. It's also worth noting that the daily charge is applicable for using calls and texts as well, not just data, it could be one of those triggering it.

An alternative option would be to log into your My3 account online and set your spend limit to £0, this means the daily charge cannot be applied.

Pete.