topic Re: roaming with passes in Network

roaming with passes

Bigmama0072004 — Tue, 19 Nov 2024 10:41:47 GMT

if you have 56 daily passes and you set your spend cap to zero, roaming limit to zero and credit limit to zero will you still be able to use them, i have different answer from different agents on the phone and in chat, two tole me no you will not be able to use your pass if your roaming limit is set to zero (usually set at £45), and then got told yes you can use them while the roaming limit as set to zero

Re: roaming with passes

Anonymous — Tue, 19 Nov 2024 23:15:38 GMT

I'm pretty sure that if you set things to zero you won't be able to roam.

Although you should still be able to receive calls and texts.

Re: roaming with passes

JonathanB — Wed, 20 Nov 2024 14:59:42 GMT

Hi @Bigmama0072004,

We'd generally recommend against having a credit limit of £0, some community members have mentioned this in the past as a workaround to avoid inadvertent roaming charges or daily fees, however if your credit limit is exceeded by any pending charges, even your monthly bill, this can cause restrictions to your services.

My understanding is that the spend limit does stop daily roaming fees from triggering, if these will exceed the current limit, but they shouldn't interact with inclusive passes or Roaming Pass Add Ons if you have these on your plan or have purchased a relevant Add On.

The Data Roaming Limit is by default £45, and takes into account any Data related charges triggered by Roaming use, so again this shouldn't really interact with passes, unless you've exceeded the fair use policies and are incurring surcharges at the time.

Hope this info helps,
Jonathan