topic Re: Three visual voicemails still not working in Network

Three visual voicemails still not working

Manwith3 — Wed, 09 Oct 2024 11:30:03 GMT

I moved all our 10 company lines from O2 to 3G

but after sometime noticed the visual voicemail it’s not working,, I contacted customer services many time and been on the phone for very long to get this resolved, new SIM card sent out but still no luck, now I am reading here notice this is going on since 2022 and many has same issue the more pain comes when I see I spent hours on the phone and received wrong advise from customer service, I have iPhone 15 and Samsung 24 non has this working , would some one please confirm is this something that still not available on three then we planned what to do, and not contacting customer Servises everyday , look like the customer services have not a good knowledge of this situation

Re: Three visual voicemails still not working

Geluk — Wed, 09 Oct 2024 13:14:22 GMT

You should have checked before moving; it's not available on "3".

Re: Three visual voicemails still not working

Clever-Trevor — Wed, 09 Oct 2024 16:59:21 GMT

Hi,

Same here….

There is no Visual Voicemail on Three….

if was me, i would move to EE

However,

There is a sort of workaround - if you have an iphone on iOS 18 & ‘Live Voicemail’ enabled….

You will see a ‘hybrid’ Visual Voicemail working

( so this is not the nice full integration like, 02, EE, Vodafone - but does give you an ‘on device’ Visual Voicemail option - which, works as Visual VoiceMail when device is on & network connected - but if off or out of coverage then VM is to old dialup

The above for me is quite confusing, as have 2 voicemail services - one dial up & separate on device ( with separate announcements etc )….

So, not ideal…

Re: Three visual voicemails still not working

KateS — Thu, 10 Oct 2024 10:01:01 GMT

Hey @Manwith3,

I can confirm Visual Voicemail isn't available on Three. I'm sorry you've been provided misinformation from our teams and appreciate how frustrating this must've been.

I wouldn't advise in contacting Customer Service daily about this as it's not something we currently have plans for. If this changes in the future, we'll be sure to keep customers informed.

Thanks,

Kate

Re: Three visual voicemails still not working

J7son — Sat, 23 Nov 2024 14:34:54 GMT

I believe I have Live Voicemail emabled on my iPhone (12 pro runing OS 18); but not sure this process is working for me. Are there any other settings you have enabled to get this to work?

Re: Three visual voicemails still not working

PeteG — Sun, 24 Nov 2024 11:31:54 GMT

Hello there.

Welcome to the Three Community.

The Live Voicemail feature should be enabled by default and isn't dependent on support from the network as far as I know.

You can find out more about setting up Live Voicemail on this Apple Support page.

Pete.

Re: Three visual voicemails still not working

J7son — Sun, 24 Nov 2024 19:17:19 GMT

Ah! I think I see. It’s a phone level choice rather than the default ansafone. So if I choose to hit a voicemail button on receiving a call the live voicemail will kick in. If I busy it out or wait until the requisite number of rings has happesned it will go to network voicemail?

Re: Three visual voicemails still not working

PeteG — Mon, 25 Nov 2024 14:12:37 GMT

If network voicemail is left on, it will kick in and divert the call to network voicemail as normal. I'm unsure if the live voicemail feature has settings within it that allow you to choose your preferences, it might be worth having a play around with it, or checking on the Apple Support page for more info.

Pete.